Hi, when I try to use my free 5 hours data byte in the app, it says they're used up for this billing cycle, which is wrong as my new billing cycle just started on the 4th and I haven't used any sessions yet. It displays all the data byte sessions from the last billing cycle.
I've already cleared the data and cache and nothing changed. I called support and no resolution came out of it.
Can someone assist? I rely on this service heavily when I visit my parents on the weekend who don't have internet.
We're happy to hear it works now
We're aware that it's taking more time than usual after the cycle starts over before the extra hours reset. Our teams are working on it!