5 hours data byte sessions showing used up for billing cycle in the app

5 hours data byte sessions showing used up for billing cycle in the app

5 hours data byte sessions showing used up for billing cycle in the app

dragonflower77
I'm a Participant Level 2

5 hours data byte sessions showing used up for billing cycle in the app

Hi, when I try to use my free 5 hours data byte in the app, it says they're used up for this billing cycle, which is wrong as my new billing cycle just started on the 4th and I haven't used any sessions yet.  It displays all the data byte sessions from the last billing cycle.

 

I've already cleared the data and cache and nothing changed. I called support and no resolution came out of it. 

 

Can someone assist? I rely on this service heavily when I visit my parents on the weekend who don't have internet.

 

Screenshot_20201010-132206_My Account.jpg

2 REPLIES 2
dragonflower77
I'm a Participant Level 2

Lookslike this got resolved as I can access the data bytes and activate a session.

Hey @dragonflower77!


We're happy to hear it works now Smiley

 

We're aware that it's taking more time than usual after the cycle starts over before the extra hours reset. Our teams are working on it!