5 bours extra is missing

5 bours extra is missing

5 bours extra is missing

Posthc666
I'm a Participant Level 1

5 bours extra is missing

Hi i just get a new phone & keep my old plan .... seem the 5 hours extra is missing from the App (Android) . Do i have to call to fix this from my acound ? Or is a simple bug on the app ? 

1 REPLY 1
FidoVanessa
Moderator

Hey @Posthc666

 

You can try these quick fixes: 

 

1. Update the app

2. Uninstall and reinstall the app

 

Can you also let us know if you used to have the Data Bytes option before you changed your phone?