5 bours extra is missing

[Posthc666]

Hi i just get a new phone & keep my old plan .... seem the 5 hours extra is missing from the App (Android) . Do i have to call to fix this from my acound ? Or is a simple bug on the app ? 

[FidoVanessa]

Hey @Posthc666

You can try these quick fixes: 

1. Update the app

2. Uninstall and reinstall the app

Can you also let us know if you used to have the Data Bytes option before you changed your phone?