5 bours extra is missing

Reply
I'm a Participant Level 1 Posthc666
I'm a Participant Level 1

5 bours extra is missing

Hi i just get a new phone & keep my old plan .... seem the 5 hours extra is missing from the App (Android) . Do i have to call to fix this from my acound ? Or is a simple bug on the app ? 

Flag this to a Moderator
Message 1 of 2
93 Views
Highlighted
Moderator
Moderator

Re: 5 bours extra is missing

Hey @Posthc666

 

You can try these quick fixes: 

 

1. Update the app

2. Uninstall and reinstall the app

 

Can you also let us know if you used to have the Data Bytes option before you changed your phone?

 

 

 



Flag this to a Moderator
Message 2 of 2
70 Views