October 2020
Hi,
I have been encountering the same problem....
Since my billing cycle reset on Sept. 29.
Monthly plan reset, but the 5 Extra Hours of Data did not reset.
2 - Customer service reps and 1- Live chat rep have tried all troubleshoot ideas with me, but still the 5 sessions are still not available.
Data bytes history, App clearing cache, re-installing 4.9.0.108....
Phone clear cache
Watt from FIDO Saskatchewan, Harpeet from FIDO PEI and Ashley from FIDO Toronto told me this "known" issue has been resolved.
But this issue with my 5 x Sessions is still not resolved and not available.
What do I do next?