This is THE place to find answers, ask questions and share advice. Register now to join the conversation!
We’ll help you get started, and be sure to check out the Library; your go-to for how-tos.
My plan in Canada includes unlimited calls to the US.
If I am using Fido Roam in Cambodia, (Roam Like Home), does that mean I also get unlimited calls to the US from Cambodia and it is still covered by the $ 12 a day charge?
Hey @obholmes
Welcome to the community
Fido Roam gives you access to everything that's covered in your plan while you're roaming, so if you have a plan that includes US calling, you will be able to call the US at no extra cost!
You can find more info about Fido Roam here.
Since morning, unable to call outgoing and receive any on my FIDO mobile iPhone7.
At present on call with customer support, they are raising tickets and transferring to technical support.
Hey @AKD,
We had some customers experience a disruption to their service this morning, we apologize for any inconvenience this may have caused.
Everything's back up and running, are your calls going through properly?
I've been thinking about transfering my 2 contracts to someone else.
After this is done and the new owner assume responsibility of the contracts in place I wan't the ability to port out the 2 phone numbers. How can this be achieved exactly?
I realize that if I port the #'s out any device balance will have to be paid etc. Of course I do not want this to happen.
Prior to transfering the contracts to someone else would I have to open 2 new prepaid accounts, change my existing #'s(these are under contract) to the new prepaid account. This would leave 2 new numbers on the contract lines and my existing #'s on the prepaid account. Is this how one goes about something like this?
Please advise.
i asked for suspension of 2 months but my phone is still working. i am still receiving calls and also i can make calls.
Hi @singhm763,
Welcome to Community!
The temporary suspension is added on the billing cycle so if it's not your billing cycle yet, it's normal that you are still able to use your plan.
If you want, I can send you a PM to double-check or alternatively, you can contact us here.
Thanks.
Hi,
I’ve been with Fido now for over 8 years. I always pay my bills on time and would consider myself to be a good customer for Fido to have.
i recently was considering upgrading my iPhone 6 to an iPhone X; unfortunately to be able to do this and get the phone at a reduced rate I would have to “upgrade” my plan. I use upgrade in quotations because I would actually get less data, and have to pay more. I think that this is ubsurd! Fido I showing me how much they care about my loyalty by telling me I’ve got to pay more and get less to get the iPhone X at a reasonable price.
i think this customer service it horrible and am now considering finding a new cell phone provider that will treat me with respect.
Regards,
Derek
Hi all,
Is it possible to change number of rings before it gets transfered to voicemailbox?
Default is 4rings, i heard 6 is possible too?
thanks,
Hey @forever518,
Welcome to the Community
The number of rings can be increased up to 6 rings (30 seconds) before a call is sent to the voicemail.
I'll send you a PM to get it set up.
If ever you have account related questions in the future, you can contact us through one of those methods.
Talk soon!
Hello so I received my Fido bill this week and am on a $50 BYOP plan however this bill is $116! And I can see it says I "added a new service" which is another BYOP plan. I did change my number last month is that why?
Hey @mattimi0, welcome to the Community!
There is a $35 charge for a phone number change within the same local calling area. There are a few exceptions for which this charge won’t apply:
(taken from here for full details)
Also, you can view the details of all the charges applicable on your PDF bill online. You can check out this useful article for a step by step guide.
Hope this helps
does anyone have the number for the messaging server? mine has been wiped again
Since switching to Fido, I now receive calls from random companies soliciting business. I NEVER had this issue with any other phone companies prior to this. Telemarketing calls started once I switched to Fido.
My phone # has been on the government's "do not call list" for many many years now.
Fido, what is going on and what can your company do to stop this??