Search

Hello @catlady,

Welcome to the community!

Unfortunately it is not possible for Fido to give you the date and phone numbers for text messages, Fido does not log those information. 

Hello @Jenn0427,

Welcome to the community!

That message is a spam text, you can send any SMS spam you receive to the number 7726 (SPAM). 

All you need to do is forward the spam SMS to 7726 (SPAM). You can do this by pressing and holding on the body of the text and then press the forward button. You will not be charge any fees for doing this. 

Hi @Sabriuzuner!

Do you still have access to My Account? If so, you can check your balance there. You'll also get a new bill notification for your final bill at your e-mail address.

Hope this helps.

Hi @iceblue13 & welcome to the Community.

Changing numbers for a new region is indeed free of charge. Was the change done online?

Let me know!

Hey @Mike2k16!

Thanks for taking the time to share your experience with us! We always want the best for our customers both in terms of service offered as well as monthly options

As @KAPABLE-K mentioned, our promos do change quite often so it is possible that the plan available to you a short while ago has expired. We'd love to take a second look at things with you though! 

I'll send you a PM so we can check it out. See you there  

Hello @tarverator,

The reason it did a reset is because Samsung phones locks itself to the first SIM that is inserted into the phone. 

When the first SIM is inserted the phone will reset and lock itself to that network and load all the provider apps and settings.

All Canadian Samsung phones are the same no matter which provider you get it from so saying Fido ships the phone with the cheapest processor is not fair because they do not manufacture the phones, Samsung does.

Hello @StillStanding,

Welcome to the community!

There is no charge for receiving text messages no matter where it originates from as for sending it depends on his plan if he has unlimited text including international numbers then it will be no charge for him to send but if he just has local text then he will be charged. 

It's 45¢ per message sent to a US number see here. You can verify what he has by logging in to my account section and check his plan details if its not listed there go to the billing and payments section then click on view billing details and its always listed there.