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Hey @obholmes

Welcome to the community

Fido Roam gives you access to everything that's covered in your plan while you're roaming, so if you have a plan that includes US calling, you will be able to call the US at no extra cost!

You can find more info about Fido Roam here. 

Hey @AKD,

We had some customers experience a disruption to their service this morning, we apologize for any inconvenience this may have caused.  

Everything's back up and running, are your calls going through properly?

Hey @chrisguy and @Cawtau!

I wanted to jump in here and help clarify a few things!

First off, when transferring the responsibility of your line to another user, they are not required to change their plan to an in-market plan. That information should have been updated. Thanks, Cawtau, for pointing out that that's still on our site! I've gone ahead and flagged that to the team in charge so that we can get that corrected as fast as possible. 

Now, getting back to your original inquiry, chrisguy.

In terms of transferirng the ownership of your lines to someone else, that is definitely something that can be done, provided that the new user passes a credit evaluation. In that case, both lines, the plans and the phone numbers along with any agreement, would be transferred into a new account under the new user's name and information. 

Unfortunately, we would not have a way for you to keep your current phone numbers in this situation though. When you transfer the responsibility for your lines to someone else, the phone numbers go with them. When you port out a phone number, the line asociated with it is closed automatically. If you were to port out both of your number after the transfer, both of those lines would be closed and the balances owing on the devices would be automatically billed.

If you were to, alternately, change both of your numbers before transferring your lines, the new users would get the lines with the new numbers, but, sadly, your existing phone numbers would be lost. We do not have a way to get your number back following a phone number change. 

That said, we'd love to look into your options. We'll send you a PM shortly.

Hi @singhm763, 

Welcome to Community! 

The temporary suspension is added on the billing cycle so if it's not your billing cycle yet, it's normal that you are still able to use your plan. 

If you want, I can send you a PM to double-check or alternatively, you can contact us here. 

Thanks. 

Hey @forever518,

Welcome to the Community

The number of rings can be increased up to 6 rings (30 seconds) before a call is sent to the voicemail. 

I'll send you a PM to get it set up.

If ever you have account related questions in the future, you can contact us through one of those methods.

Talk soon!

Hey @mattimi0, welcome to the Community!

There is a $35 charge for a phone number change within the same local calling area. There are a few exceptions for which this charge won’t apply:

• Changes made online via self-serve on Fido.ca or in a Fido store (the charge will be waived automatically within 2 business days)
• Changes initiated by Fido
• If you move and change to a phone number in a different local calling area

(taken from here for full details)

Also, you can view the details of all the charges applicable on your PDF bill online. You can check out this useful article for a step by step guide.

Hope this helps

Hey @icntf!

You can find out all the options to get in touch with us right here.

I'll also be sending you a PM here shortly if you want to discuss here. 

Chat soon!