My plan in Canada includes unlimited calls to the US.
If I am using Fido Roam in Cambodia, (Roam Like Home), does that mean I also get unlimited calls to the US from Cambodia and it is still covered by the $ 12 a day charge?
Welcome to the community
Fido Roam gives you access to everything that's covered in your plan while you're roaming, so if you have a plan that includes US calling, you will be able to call the US at no extra cost!
You can find more info about Fido Roam here.
Since morning, unable to call outgoing and receive any on my FIDO mobile iPhone7.
At present on call with customer support, they are raising tickets and transferring to technical support.
We had some customers experience a disruption to their service this morning, we apologize for any inconvenience this may have caused.
Everything's back up and running, are your calls going through properly?
I've been thinking about transfering my 2 contracts to someone else.
After this is done and the new owner assume responsibility of the contracts in place I wan't the ability to port out the 2 phone numbers. How can this be achieved exactly?
I realize that if I port the #'s out any device balance will have to be paid etc. Of course I do not want this to happen.
Prior to transfering the contracts to someone else would I have to open 2 new prepaid accounts, change my existing #'s(these are under contract) to the new prepaid account. This would leave 2 new numbers on the contract lines and my existing #'s on the prepaid account. Is this how one goes about something like this?
I wanted to jump in here and help clarify a few things!
First off, when transferring the responsibility of your line to another user, they are not required to change their plan to an in-market plan. That information should have been updated. Thanks, Cawtau, for pointing out that that's still on our site! I've gone ahead and flagged that to the team in charge so that we can get that corrected as fast as possible.
Now, getting back to your original inquiry, chrisguy.
In terms of transferirng the ownership of your lines to someone else, that is definitely something that can be done, provided that the new user passes a credit evaluation. In that case, both lines, the plans and the phone numbers along with any agreement, would be transferred into a new account under the new user's name and information.
Unfortunately, we would not have a way for you to keep your current phone numbers in this situation though. When you transfer the responsibility for your lines to someone else, the phone numbers go with them. When you port out a phone number, the line asociated with it is closed automatically. If you were to port out both of your number after the transfer, both of those lines would be closed and the balances owing on the devices would be automatically billed.
If you were to, alternately, change both of your numbers before transferring your lines, the new users would get the lines with the new numbers, but, sadly, your existing phone numbers would be lost. We do not have a way to get your number back following a phone number change.
That said, we'd love to look into your options. We'll send you a PM shortly.
i asked for suspension of 2 months but my phone is still working. i am still receiving calls and also i can make calls.
Welcome to Community!
The temporary suspension is added on the billing cycle so if it's not your billing cycle yet, it's normal that you are still able to use your plan.
If you want, I can send you a PM to double-check or alternatively, you can contact us here.
I’ve been with Fido now for over 8 years. I always pay my bills on time and would consider myself to be a good customer for Fido to have.
i recently was considering upgrading my iPhone 6 to an iPhone X; unfortunately to be able to do this and get the phone at a reduced rate I would have to “upgrade” my plan. I use upgrade in quotations because I would actually get less data, and have to pay more. I think that this is ubsurd! Fido I showing me how much they care about my loyalty by telling me I’ve got to pay more and get less to get the iPhone X at a reasonable price.
i think this customer service it horrible and am now considering finding a new cell phone provider that will treat me with respect.
Welcome to the Community!
It's unfortunate to see that you're thinking about leaving us after 8 great years. I would like to take this oppurtunity to thank you for sticking with us for so long and to let you know that we definitely don't want to see you go.
We absolutely understand where you're coming from here. We get the importance of finding a good deal and getting the most bang for your buck and we are constantly working to provide that for all our customers through the awesome plans and service we offer.
That said, premium smartphone prices have gone up a lot over the last few years, for all companies, and thus, the subsidies provided on each device has gone up a lot as well. We have had to revisit and adjust our offers to reflect today's reality in order to be able to provide plans which would allow you to get the maximum device savings possible.
If you'd like to take another look over your options, we're here to help. Just let us know and we'll send you a PM to get the ball rolling.
Is it possible to change number of rings before it gets transfered to voicemailbox?
Default is 4rings, i heard 6 is possible too?
Welcome to the Community
The number of rings can be increased up to 6 rings (30 seconds) before a call is sent to the voicemail.
I'll send you a PM to get it set up.
If ever you have account related questions in the future, you can contact us through one of those methods.
Hello so I received my Fido bill this week and am on a $50 BYOP plan however this bill is $116! And I can see it says I "added a new service" which is another BYOP plan. I did change my number last month is that why?
Hey @mattimi0, welcome to the Community!
There is a $35 charge for a phone number change within the same local calling area. There are a few exceptions for which this charge won’t apply:
(taken from here for full details)
Also, you can view the details of all the charges applicable on your PDF bill online. You can check out this useful article for a step by step guide.
Hope this helps
does anyone have the number for the messaging server? mine has been wiped again
Since switching to Fido, I now receive calls from random companies soliciting business. I NEVER had this issue with any other phone companies prior to this. Telemarketing calls started once I switched to Fido.
My phone # has been on the government's "do not call list" for many many years now.
Fido, what is going on and what can your company do to stop this??
I am confident that telemarketers are now using computer generated random dialing systems and your phone number might have been randomly generated hence "selected". When you pick up the phone and say "Hello", the computer registers this number as "in use" so it will make more calls to this number. If you don't answer, it will register this number as "inactive" and it might not call so often.
Most of these activities are carried out overseas thus it is beyond the confines of the Canada National do not call list.
The best defence to your issue is not to pick up the phone and block the number.
I would like to talk to an agent in private. I there anyone available?
Thank you in advance!