I have 2 phones I want to use.
Phone#1 exclusively for DATA
Phone#2 exclusively for Calling
Is this possible? I currently have a phone plan with 3GBs of data.
You cannot use one plan on two separate phones. The plan is associated to one number/SIM card and that's not something that can be divided in two.
Should you want that, you can very well take a talk and text plan for one phone and get a data only plan with us. The data only plan works on tablets though. You can take a look at that here.
Hope this helps!
I just switched today from chatr to fido. Also transferred my old number to the new sim card. I don't know what to do with my chatr account, it is on auto-pay and I have no idea how to cancel the account or they might bill me. Hope anyone can help me with this. Thank you.
I disconnected my sirvice on 31st of July before I left Canada , so why should I pay -14.63
Is there anyway to actually speak to someone on the phone?
I have an Ottawa number with Fido on my cellphone. If I move to another city within the province, can i keep the same number. I have the 10GB plan with unlimited calling etc.
Are you moving far from your current location?
You can definitely keep your current phone number when you move, however, it's possible that callers, local to your new area, may be charged long distance when trying to reach you. This depends on if your current number is considered long distance from the city you are moving to.
As for your plan, whether you change your number or not, you would be able to keep your plan. Region-based plans are always offered province wide so you don't need to worry about losing your plan if you decide to change your number so long as you are staying in the same province.
Hope this clears things up!
I am using a Dual sim phone and have one sim dedicated to Data.
That Sim card was originally a phone line and has a number associated to it and every once in a while, I get phone calls from unknown numbers for it. I simply want to block all incoming calls that comes from that Sim card. Honestly, paying a fee every time I make a mistake and take the call instead of closing is plainly dumb, I don't even know why Fido gives me the option to take in calls except to trap me and make me pay fees for a Sim Card that is for Data plan.
Is there a way to get rid of the number or to block all calls on it?
I am using the 2 years plan for 3gbs Data plan and I don't know if that affects anything.
I think I was told that I can't get rid of the number or something because I didn't had credit on the sim or whatever.
You definitely have a couple options here and changing your phone number is one of them. Your contract would not be affected by a change of phone number, and, if you were to change your number online through My Account, it would be free of charge.
Blocking incoming calls on your line is also an option available, however, that will also block incoming text messages. If that's what you decide to do, it will have to be completed with the help of a customer service rep. You can find all the ways to reach one here, or, we can send you a PM here instead if that's what you prefer.
Let us know!
My current fido number is a line under my parents accounts.
I would like to create my own fido account and link my credit card and transfer my Fido number over to that account? Can I do this on the phone or would i need to go in-store and can I do this by myself? Once the number is on my new fido account, the charges corresponding to that line should be cancelled or prorated correct?
A transfer of responsibility will need to be done.
Your parents will have to call Fido and let Fido know they want to transfer that line to you.
You will then need to speak to Fido and give them your necessary information, a credit check will be done once everything is good they will create a new account under your name and transfer the line to you.
This can be done over the phone or in a Fido store, it can not be done online or through any self serve methods.
Once the transfer happens the charges will be prorated.
I wanted to ask if it will be possible in a near future to make the Fido Website compatible with Mozilla Firefox, because it's really annoying to have other browsers.
We can't see our bills or consult our consumption.
Do you know if Fido is planning to work on it?
Thanks for taking the time to share your feedback!
We're always looking for ways that we can improve the user experience for our customers and we definitely get how important it is for our customers to have access to their account on the browser of their choice.
We'll make sure your comments are heard by the right people!
Rogers have populated Cell Towers in Sault Ste. Marie but very poor coverage East on Highway 17, approximately 25 miles in particular around St. Joseph Island. There are two towers East on Hwy 17, one at Laird Hill approximately 20 miles East of Sault Ste. Marie and then one at Bruce Station or on a map called Bruce Mines. I am directly in between both towers, cell performance is poor at times with no service and only sweet spots help find a signal through out the yard and house. Rogers fails to put or upgrade any Cell Towers on St. Joesph Island while Bell Mobility has approximately 5 to 7 towers and another one in the works for Cedar Drive just off D Line on St. Joseph Island. When I called Customer Service and Wireless Mobile Tech support they indicated sort of that a tower might be in the works but would not reveal, why are they not upgrading around St. Joesph Island like other carriers which are very progressive. Sure would like to have a truthful answer on upcoming upgrades, the only answer that Customer Service Representative gave, was we can not reveal if and when it will happen and suggest I write to the Community Forum hopefully a Rogers or Fido Technical Support can answer the question put forward. I have brand new Iphone 7 surely someone on the Management side can answer a simple question are there any upgrades or do I need to change my carrier.
Thanks so much for posting
I want to assure you that we always want the best coverage for our customers, no matter where they are! At this time, our vast LTE network does cover over 96% of Canadians, so you can be sure to be connected when on the go We're also constantly aiming to improve our network and offerings so that our customers can continue to enjoy using their devices!
That said, I do get that in your area things may not be working as expected. From what you mentioned, it seems you've spoken to both care and tech support. In this case, the best thing to do is really to report this via our NetworkAid tool so that it can be looked into further! If others in your area are also experiencing this, I do suggest to let them know to do the same.
You can report this by visiting this link or through your Fido App. On the app, once logged in just select "Support" at the bottom and then NetworkAid will be the first option!
I am a customer of Fido, and even after telling Fido to send me messages when I reach 90% of my data usuage, Fido is not sending me any text messages. Eventually, this means, I do not get any option to top up my data since I will never get a message from Fido regarding my data usuage. Later on, I get an extra bill rather than getting an option to top up my data.
What kind of Service is this?
And why is it happening ?
We do our best to make sure that these notifications are sent out at 90% and 100% of allotted data use, for all customers whose plans come with this feature, however, these notifications are not something that we can guarantee, and, at times, they may not be received.
That said, these messages sent are on an informative basis only. Your data usage will always be billed according to your actual usage.
Your best bet is to always keep an eye on your usage using the My Account app or through My Account on Fido.ca to have an idea of where you're at. Just keep in mind that there is a delay of up to 12 hours for your data usage to update.
It's also important to remember that Data Top-Ups can be added to your plan at any time within your cycle. There is no need to wait until you have reached 90% of your allotted usage. If you feel that you need more data to cover your use, simply text the word DATA to 222 and we'll let you know your available options.
I hope this clarifies things!