@mantri425 The data only plans are not design to be used for voice calls but it is capable of making and receiving calls because it has a phone number associated with the plan. You would be looking at $1 per minute for your calls and Long Distance (LD) calling at 45¢ per minute within Canada.
@Cheshcat is it just communication text from Fido that comes in French or is it all your text messages? If it is just the ones from Fido then a moderator here can look into it for you or you can contact them directly through any of the methods here.
Welcome to the Community!
The 2 GB bonus that is currently offered on certain plans is included in the data bucket that you see displayed on our plans page. This means, for example, the 4 GB plan is a 2 GB plan with a 2 GB data bonus included.
The bonus would not expire so long as you keep the same plan.
You can even make the plan changes yourself directly in My Account on Fido.ca. It's super easy and only takes a few moments. Check out the details here.
Hope this clarifies things!
@Carissaa Fido have a satisfaction guarantee of 15 days from the dat the phone was purchased. If you changed your mind on the device, you can exchange it for another one if it has not been used for more than 30 minutes of usage, This can only be done once.
Edit: You can get more info here.
Welcome to the community!
EMUI version 4.0
Android version 6.0.1
LTE – B1, B3, B7, B8, B20
3G – 900 / 2100
2G – 850 / 900 / 1800 / 1900
Are you sure that is the version of your phone? Something is not quite adding up... According to those specifications, that phone has both of the compatible bands/frequencies for 2G and none of the compatible bands/frequencies for '3G'. With regards to LTE, that phone only has one compatible band/frequency, band 7 or 2600MHz. You can verify the compatible bands/frequencies here.
I understand you said the phone was working perfectly fine and data would go to 3G on Chatr. However, since that phone does not have any of the '3G' compatible bands/frequencies, it shouldn't have been able to access that network. I also understand it may have been a typo and you might have meant 4G or LTE. But Chatr does not offer LTE, they only provide service on GSM (2G) and UMTS or WCDMA ('3G'). So you should have only been able to use 2G with them. Data speeds with Edge (2G) do not usually allow for adequate streaming of Youtube videos.
You noted the phone updated from Huawei recently. Is it possible the phone updated the software/firmware for a different version of the phone? Was it an over-the-air update or done via computer? If an incorrect software/firmware was used, it could account for the troubles you note.
You also noted that your phone goes from 4G to Edge after some time. Is that while you're using the phone for data or on its own? With the exception of voLTE, voice calls are sent over the 2G and '3G' networks. Generally, phones would standby in a data connection (4G or LTE if available) and switch networks when making or receiving calls. Unlike UMTS (WCDMA), the GSM network is not capable of simultaneous voice/data. Is it possible that the phone was switching networks to receive a call? Have you missed any calls during that time?
Additionally, coverage depends on the availability of matching bands/frequencies on your surrounding towers as not all towers use all bands/frequencies. You can get an idea of the location and bands/frequencies of your surrounding towers here. Even if there is a close-ish tower, cellular reception might get obstructed by buildings, trees, etc. since the higher frequencies travel the shortest distance and have the least penetrative ability (see illustration posted here). Depending on your location, it's possible that the 2600MHz coverage is spotty and the phone switches you to the stronger 2G signal.
Hope this helps
Welcome to the community!
I'm not sure why you think Fido is reluctant so resolve this type of issue. Fido, like any other institution that gets paid, will simply credit your account with any additional funds. Since a credit is what you're looking for, this shouldn't be an issue.
On the other hand, some customers do not want credit but rather a refund of the monies. In this scenario, Fido has suggested those customers contact their credit card company or bank to cancel the second payment. It's simpler (and faster) to cancel the second payment rather than going through the procedure of processing a refund. Fido is not reluctant to return the money; they want to their customers to receive it in a timely manner.
Hope this helps!
Welcome to the Community
A $35 charge applies for changing your phone number but it is free is you do it online on fido.ca.
You can do so by logging into My Account on Fido.ca. Click on Services tab and the option Change My Number appears right underneath.
Find more information here.
I hope this helps!
@stephlyudmila - Your friends in Canada will message your Fido number and will not be charged any additional fees. It will be as if you're in Canada for them and you.
For reference, please see: http://www.fido.ca/consumer/content/fido-roam-faq, then click on the first one, "What is Fido Roam?"
Enjoy your trip!
If you do not have a Pulse Plan then you can buy a travel pack details here.