@snehans1 If you are only experiencing the issue while using bluetooth then the problem is not Fido's connection, a quick search lead me to this article covering reports of bluetooth issues with the iPhone.
Article can be found here.
anybody received this update. untill now nothing for me and it is over 3 weeks so I am not sure what is this phased role out is all about
As noted in the post above, the update has been delayed until May 1st (see OS schedule here). If I'm not mistaken, the update is paired with voLTE enablement (see here) which is why this update needs to be certified by Fido/Rogers. Future security patches will be available directly from Google.
Hope this helps
Hey @Bob32 ! Just to make sure that I get this right You'd like to use the visual voicemail for iPhone and not have to hold and press the number 1 key to access your voicemail? If this is correct, you must be connected to Fido's data in order for you to access the visual voicemail, if not it will prompt you to enter your access code by holding and pressing the number 1 key. Does this make sense?
Hi @Adekunle & welcome to the Community!
In order to have your phone unlocked, you'd need to send us the proof of exchange from Apple. Otherwise, the IMEI will need to have been registered to your account for 90 days, as mentioned by @Cawtau
Hope this helps!
I'm sorry to hear your recent experience with Fido was not a positive one. The number in question is from our telemarketing team and shouldn't disconnect once you pick up. I can definitely understand how upsetting that can be.
That said, I will be sure to pass your feedback along to the right people. Fido aims at providing top-notch service to all its customers and we appreciate any opportunity that allows us to improve ourselves.
Moving forward, do you want me to add your number to our Do-Not-Call list? The list is updated every 30 days and is good for 5 years. I do understand that you have blocked the number from your end already.
I thank you for bringing it to our attention!
I never recieved that PM, so I contacted Fido through facebook instead. I was then given the number for the prepaid department (1-888-482-3436). From there I tried to spam 0 to get to a representative but that wasn't working, so I went through the various menus and ended up on the update credit card menu. The phone script was able to update my card with no issues.
So if the site isn't working, try by phone!
I'm not entirely sure why the website one wasn't working, but if you want to pass info back to the developers so they can look into it, I have a feeling it might have had something to do with how the website retrieves addresses displayed on the credit card page (which it then uses to verify the card)
I noticed that when I select my address under the update address screen it looks fine, but when I go to the update credit card screen, it looks different. My province QC is changed to PQ, the name of my street is french but the site organises the words in an english order (example, not my real adddress, "Rue frontenac" becomes "Frontenac Rue" as in "Frontenac Street" but the word street stays french) and the address number has a dash in front of it.
Just a guess!
Hi there @swiftycanada
Since the phone is unlocked, we can't guarantee on our end that the function will work with your handset.
That said, starting today August 11:
Wi-Fi Calling is available on the Samsung Galaxy S7 and Samsung Galaxy S7 Edge!
To check whether your phone has it or not, you'll need to verify your handset's Settings menu.