Hi @Mam_louk & welcome to the Community!
We currently don't have travel packs available for Lebanon. If you use your phone, you'll be billed the pay-per-use rates, being:
You can get more info here.
Hi @sae5w30 & welcome to the Community!
We had 2 data bonus promotions: one that was included in select plans, and another sent by SMS to certain customers.
If you took a ''Limited time offer'' plan that had the extra 1 GB, it won't expire after 12 months.
Hope this helps!
Thanks for reaching out .
Once you reach 90 % of your usage, you should receive a text message to add the top up. Not all the plans are compatible with this option though so keep that in mind. There's more info on that right here .
Welcome to the community @joray1!
The 10$ extends the expiration date by 30 days, unfortunately it won't be possible to change it. The good news is that the voucher doesn't expire so you can keep and use it for next time.
@idpokute You will not be charged if you do not use the prepaid phone but If you do not refill your account prior to the expiry date which will be 30 days after the refill, your balance wil be lost and you will no longer have money in the account.
If you do not use the phone within the 6 months following the refill, the service will be cancelled, but it is still possible to get your phone number back.
If you do not use the phone within 1 year following the date of the last refill, the phone number will be fully cancelled.
So to answer your question Fido will not charge the account if you do not use it, you can cancel it if you wish or it will just cancel itself in time if you do not use it.
If you got a plan that is not eligible for the 10% discount, we will need to remove it as it's not compatible. There's no way for us to add the discount manually.
We do value long time customers and the same rules apply for them too.
Since we're already talking in PM, we can continue our conversation from there.
@szubair If you switch plans and stay in the same Plus15 tier then you will not be charged any downgrade fees.
You can make the change through Fido support it would be faster if you call customer support from your Fido mobile phone just dial *611 or you can message then on Facebook or Twitter for a faster response.
@Kmangat28 If you got your phone from Fido and it has been more than 90 days and your account is in good standing you can request the unlock code form Fido. There is a $50 fee for the code, full details here.