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That would be correct, the service has been discontinued since January 10th, 2018.
While we don't have a similar service replacing this option, I would suggest checking out if there aren't any third party apps that offer similar functionalities available in your device’s app store.
Maybe someone in the @Community has an idea and can help us out?
I am interested to sign up Fido home Internet due to recent 3 months free promotion.
Here are my questions
1) I would like to sign up Fido and install it before I contact Rogers to cancel my recent plan. Reason is to avoid internet blackouts. I just wonder if I disappoint with Fido can I reinstall my Rogers cable box without calling Rogers?
2) if I decide to keep Fido, and called Rogers to cancel. Is it immediately cancel? Or I still have to give them 30 days notice (it means pay extra 30 days)
Welcome to the Community!
It's great to hear that you're interested in making the switch to Fido for your Home Internet.
In this situation, you have two options.
We can actually port over your Rogers Home Internet service. In that case, you wouldn't actually need to contact Rogers at all to deactivate your service. We would request the cancellation for you. It would take about 3 days to cancel your Rogers Internet and you’d still be responsible for any outstanding charges or early cancellation fees (if applicable) related to your Rogers Internet account. Once your Fido Home Internet account is active and your Rogers Internet account has been deactivated, you will be able to return the Rogers modem at a Rogers retail store or call Rogers and arrange a modem return.
Now, If you would like to try out our Home Internet service for a little while before you make the dive and fully switch over, another option would be to simply activate a new Fido Home Internet account, without touching your Rogers Internet account. It is possible to have both Fido and Rogers Internet at the same address, at the same time. After you have tested out our service, you can make the decision as to which one you would like to keep and close the one that you no longer need.
I wouldn't be able to comment on Rogers' policy in terms of deactivation. That's something that you would have to ask them about. On our end, there is no advanced notice required, we can close your account on the same day if that's what you need.
I hope this clarifies everything. Let us know if you have any other questions.
I've left Canada for more than 2 months now and I still have $8 to pay. Whenever I try to do so, I'm told that my billing balance is $0 and that I don't have anything to pay.
Could you please let me know if there is still a pending payment?
Thanks for your help,
Thanks for the screen cap! The balance is $0 therefore there is nothing owing on the account. You can see this under Account Balance.
It's possible that there were adjustments made after the bill was issued which is why you see two different amounts. The actual amount owing would be under Account Balance where you see $0.
Hope that helps!
I have a phone for my ex in my name that he uses. I am worried about his data usage. When he approaches his data limit for the month, am I able to call Fido and have them block the data to the phone?
Welcome to the community @Partacidcharm!
As mentioned on this thread, we don't block data usage. Some devices however offer the possibility to restrict the data when you reach a certain amount, but this is only available in the settings of the phone itself.
A block is added on the account when the user reaches $50 of over usage but this can be lifted if the user accepts the charges and agrees to continue being charged.
Don't forget, since you're the account holder you're able to monitor the usage in many different ways.
Have you thought of doing a Transfer of responsibility?
If I dont like the new package can I go back to my previous package
Welcome to our Community.
You can always switch back to a previous plan as long as that plan is still offered. If the plan is no longer in-market, it would sadly not be possible to get it back and you'd have to choose one of the plan options offered at the moment.
To take a closer look at your account and old plan, you can reach out to us here or we can send you a PM on the Community.
Let us know what you prefer
I hate voicemail
I don't ever want to receive one
Is there a way to make it so that if I don't pick up, the phone just rings? I don't want my callers to have the option to leave a message. Caller ID is all I need, and its in my plan
Welcome to the Community!
This is something that can only be completed through the help of a customer service rep.
Check out all the ways to get in touch with customer service on our contact us page.
Alternately, we can send you a PM here if you prefer. Let us know!
When did Fido change from charging a flat rate of $10 per GB on data overages???
Welcome to the community!
The data overage rate is dependent on an individual plan's details. It's been a number of years since the overage rate was $10 per Gb. Currently, only some grandfathered plans continue to have that overage rate. More recently, the overage rates have been $5 per 100Mb and $5 per 250Mb. The overage rate for newer in-market plans is $7 per 100Mb. Your overage rate should be listed in your plan details.
Hope this helps
Hello, I am going all around and I'm told it will be my service provider that releases the Android 8.0 (Oreo) update! SO... I have a Galaxy S7, registered with Fido, so, would anyone be able to tell me when the Android 8.0 will come to my Galaxy S7? Thanks!
Can I continue to use my 604 area code number if I move to a 250 area?
Welcome to the community!
Is the 205 area code long-distance from 604? If it is, another consideration to keep in mind are the people calling your phone. While it's true that if your plan has Province- or Canada-wide calling, any received calls outside of 604 (while you're in BC at least) would be included -- even though they might be considered long-distance.
However, if you keep your number, everyone in 604 may have to call a long-distance number to reach you. Given that many people now have Canada-wide calling, it may not be as much of an issue. However, there are still some instances where you might need a local number. For instance, my building's buzzer system cannot dial a LD number. In addition, some businesses also will not dial a LD number.
Hope this helps
Can I retrieve text messages from years ago
I messaged a friend maybe 10 years ago and would like to resolve an issue that might be in the text
Hey @caribbeanmarco and thanks for reaching out.
If the message was deleted, there is no way to retrieve your text message unfortunately.
Unless you have a back up of your phone from 10 years ago where all the information you had on your phone then is saved up, there is no way to get those text messages back.
@Community: Anyone might have a solution for our friend here?