I need the easiest way to recover my password to unlock my device. I need help to restart the phone through the manufacturer reset. I can recover my password or this informormation through my e-mail.
If you're unable to recover your device password, you may need to do a hard reset.
The steps to do so vary from one device to another - a quick search in the manual available on the manufacturer's website should help.
If you want to unlock your phone to use on another network, that's something we can help with.
Let us know!
So I recieved an offer to use $100 of my balance in my prepaid account to extend my account for another year. I called the number provided which took me to an automated response/info thing. It gave me 4 or so options but none of them seemed to be the right one to choose. Any help would be appreciated.
Hey @JamesK ,
Welcome to the Community
This offer requires for you to reach out to Customer service, it can't be done through the IVR which is why you weren't able to do it with the automated system,
Did you try to speak to a representative?
For fido roam. is the payment for 10 days deducted always for each new billing cycle?
Meaning, if my current billing cycle is going to end in 12 days. if I travel with fido roam now and I pay for the 10 days within my current billing cycle, will the next 20days after that be free or will i have to pay again for 10 days once the next billing cycle starts?
PS.: My billing cycle starts on 3rd of eveymonth. But i'm travelling 22nd of this month and will be travelling for a month outside of Canada to the US
I know this is a old thread but I thought it would be good to update the information here.
Changes were made on Fido Roam since the last time we posted here.
You no longer pay up to 10 days but now up to 15 days per billing cycle, per zone.
You can still find all the information needed right here.
Hope this helps everyone
Can i add Data Add-ons to my Talk + Text mth to mth plan and use it as a Hotspot for my laptop ?
Hey there Qprint!
You should have no problem using the data passes for using your phone as a hotspot for your computer, however as Cawtau pointed out, it might not be your most economical option.
Don't hesitate to reach out to us if you are thinking about upgrading your plan or would like to know more about our plan offers.
I currently have a BYOP plan and want to change it to another BYOP plan with more data. When I go online and try and change it, I see the following:
Since I am an already existing BYOP Fido customer, does #1 apply to me? Will I be locked in for 2 years?
My daughter is almost at her full minutes. She knows she is allowed 500 minutes and can make free calls after 5pm and on weekends. How can I review recent calls?
Welcome to the community!
The only way to review your recent calls within your billing cycle is from your call history on your phone.
You will have to wait for your bill to be produced at the end of your billing cycle to see the full call details from Fido.
My phone sim card tray is completely ruined. However, I also have another phone with Rogers for work purposes and I can insert my sim card in there whenever I want.
Would it be possible to forward/divert SMS and do Call Forwarding to the other number? If so, how? And would I be able to stop once I get a new phone it if it is possible.
This is a temporary solution to my sim card tray problem.
That's too bad about your SIM card tray!
You can definitely forward your calls to another number until you are able to get a new device. This can be activated under your call settings, when you have your SIM card in another device.
It's important to remember that unconditional call forwarding minutes are deducted from your plan, add-on or charged at pay-per-use, depending what your plan comes with and long distance fees apply if calls are forwarded to a number outside of your local calling area.
For your SMS, while we do not have a way to forward your SMS to another number, there are many apps that do so. You can choose the one that works best for you from your devices app store.
I am wondering if customer service can help me to add my phone info to my account. Could that be possible? I am currently using Oneplus 3. Thank you.
With the majority of unlocked phones, it is not possible to add the IMEI to your account as it's not a Fido phone. Only the IMEI's of phones sold through us get added to the account.
That said, the last IMEI you have used your SIM in does register on the account.
Was there a specific reason you wanted to do this?
Not sure how many people know who the company Red is but they make some of the nicest video cameras you can buy. Their 8K video camera bodies are about $40,000!USD so they know how to build a camera. Anyways they are introducing the worlds first holographic smartphone and its going to be available on Verizon network in the US. I’n secretly praying Fido might shock the world and carry this device but i’m sure i’m grasping at straws. If i recall list price is about $1595 USD so it’s not an inexpensive choice.
Hello, I am going all around and I'm told it will be my service provider that releases the Android 8.0 (Oreo) update! SO... I have a Galaxy S7, registered with Fido, so, would anyone be able to tell me when the Android 8.0 will come to my Galaxy S7? Thanks!
Just wanted to keep everyone in the loop
Android Oreo has been announced for the S7 and it's coming in May!
All the info can be found on our OS upgrade schedule
***UPDATE: The update is now scheduled for release in June 2018***