Hi there G_H
Thanks for taking the time to reach out! =)
I'm sure we can find a fix for this together!
The $5 value pack includes Premium Voicemail-To-Text, to get a text and audio version of your voicemails.
We'll access your account to see what's going on!
I'll send you a PM so we can take a closer look ^_^
Welcome to the community! @KAPABLE-K is right, adding a suspension isn't something that you can do online. I'll send you a PM shortly so we can talk about this.
For future reference, you can contact us on facebook and twitter for help directly related to your account.
It has been a while since this was posted and there is no other information whether a solution was found or not.
I have one suggestion though: power off or reset the wireless home modem as it will force a new and fresh connection with the network.
It is worth a try...and it costs nada
Hope it will do the trick! Keep us posted!
Small correction to what FidoAlyson said. We can block outgoing texts for you only. We're not able to block incoming texts as this would also block incoming calls.
Also, we would need to do this on our end. Let us know if that's something you want to do!
Hey @Sustainz ,
Welcome to the Community .
Just to clarify, are you receving these messages as a text message or through the Fido E-mail to SMS service ?
You'd have to reach out to TTC to find out how to make this stop, we can't block it on our end if it's through SMS.
If you're receiving unwanted messages from Fido though, we can definitely help! Let us know.