Hey @Ebenezer and welcome to the Community
We did receive an alert today concerning this.
Our support team is aware and they are working to get this fixed ASAP.
Your understanding is appreciated.
We get that the price you pay is important and we always try to keep them as low as possible! We also know how important it is to have reliable services. The costs of providing top-quality services have gone up, so we have to take a second look at our prices.
We informed all of our customers about this increase. You should find it on one of your previous bills. Keep in mind that the price of your add-ons or month-to-month services (such as Value Packs) can change at anytime but we're sure to let you know at least 30 days in advance
As for the FidoDOLLARS™, we're phasing out the Fido Rewards program but we're excited to offer you some other amazing services like Spotify Premium
Welcome to the community AlexPoids!
All our customers are eligible for our new plans as long it respects the terms of your agreement. A BYOP ( Bring your own phone ) plan can only be selected if you no longer have an agreement. If you're currently on agreement and on a grandfathered plan, you will need to choose a Plus10, Plus 15 or a Plus 35 option on top of the BYOP plan. A Standard will be considered a Plus10, a Smart plan will be considered Plus15 and a Max plan will be considered a Plus35.
If you want to change to a Pulse plan, let me know so I can send you a PM.
Hey all of you, thanks for following my problem, but I finally found a way !
There is "APN Protocol" for chosing what type of IP version we want. Mine was on IPV4 and IPV6.
I change for only IPV4, and the data finally works ! I guess it's because my phone is old so it's not compatible with IPV6 Protocol.
Thanks again for stopping by and helping me !
Hey @johnlester and thanks for reaching out !!
For your first question, it's cable internet.
For your 2nd question, there's only the 30 Mbps Download/ 5 Mbps Upload
And for now, the pricing for the eligible customers is the only discount available.
You can find all the details about the plans here.
Hope this helps
Welcome to the Community!
We're really sorry for the delays today! We've received an unusual amount of request through all our channels! We really thank you for your patience!
I don't want to see you go for that reason, is there anything I can help you with?