Is there any way to get back pictures from a dead phone??
Hello there @Elisa37!
Welcome to the community.
The only way to get these pictures back is if you saved them to the cloud, for example iCloud with iPhone or Google Photos with Android. You might want to sign in to iCloud with your Apple ID or Google Photos with your Gmail address to see if you have a backup of these pictures.
my phone did not recived voicemail to text nor voice file since I change phone number.
I hold too long with tech support which I do not have time.
please help me fix.
How to install android 7
Depending on which device you are using you should be able to view the available system updates through your settings in either ``System`` or ``About Device``.
Can you give it a try and let us know what you see for available OS?
I have a question regarding an issue. I have an unlock phone from China (ht20 pro ) and have changed to Fido LTE sim card. I am able to use the 4G LTE on my phone. No problem speed ok
While i am using the 4G , if i try to make a phone call or there is an incoming call.,the call won't be connected until the phone changes back to the E network. (CALL DELAY 15 SECOND)
My phone supports 2600 MHz for the LTE netowork. I am just wondering if there is a way that i can still receive phone call without problem while i am using 4G on the phone
Looking forward to your reply
Welcome to the community!
As far as I am aware, these are the band/frequency specifications of that phone:
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/1800/2100/2600MHz
Judging by those specifications, that phone has all of the compatible bands/frequencies for 2G. Note that Rogers intends to decommission the GSM network by December 31, 2020 (see here). Unfortunately, that phone does not have any compatible '3G' bands or frequencies. With regards to LTE, you are correct in that the phone has one compatible band/frequency, band 7 or 2600MHz. You can verify the compatible bands/frequencies here. While the phone should work on the networks, coverage depends on corresponding bands/frequencies on your surrounding cellular towers. You can get an idea of your local cellular towers here.
With the exception of voice-over-LTE (voLTE) or Wifi-calling, voice calls and messages are transmitted via the 2G and '3G' networks. After December 31, 2020, they will be transmitted via the '3G' networks. It is normal for phones (without voLTE or Wifi-calling) to standby with a data connection (ie LTE or 4G, etc), and then switch networks when making or receiving voice calls. Since that phone does not have any compatible '3G' bands or frequencies, voice calls will have to be transmitted via the 2G networks. It is unlikely that phone would be supported for voLTE (or Wifi-calling) by the networks so it would not be possible to stay connected to LTE or 4G while making or receiving calls with that phone.
Not what you wanted to hear, but hope this helps
I have a Samsung Galazy S7 (bought through FIDO) which I am trying to unlock. When inserting a SIM from a new provider I get the following message: SIM network PIN blocked. Enter SIM network PUK.'
I have spent hours on the phone with FIDO, Samsung and the new service provider trying to resolve this, but every code I have been given is 'unsuccessful'. I even wasted $20 paying for a code from an unlocking website, which doesn't work either. The code they and FIDO had already given me for free was 3062 7052. Incidentally the SIM itself works fine in my wife's phone, which was bought from the new carrier.
Any help on this would be appreciated. I am going round in circles, being passed from one company to another. No one seems to have a clue what the solution is. I also understand as of last December, FIDO will should unlock phones bought through them for free?
Thanks in advance.
OK, here is the solution to this issue. I don't want anyone else to waste as much time as I have trying to resolve this problem, so if you need to unlock your Samsung phone, here's how. You will need the following codes:
1) The Master Code Key (MCK), also known as a DEFREEZE or UNFREEZE CODE and/or;
2) A Network Control Key (NCK) also known as an Network Unlocking Code (NUC). This is the main network unlocking code.
Both of these codes can be obtained directly from Samsung via their live chat feature in a matter of minutes. Don't waste time trying to get them from your old/new service providers.
It's important to note that what Samsung handsets refer to as a "SIM Network PUK" is actually the Master Code Key (MCK). It's exactly the same thing and it seems a poor choice of terminology by Samsung has caused a lot of confusion and wasted time for numerous people.
Instructions for unlocking.
1. Power off your device and insert the SIM from your new service provider.
2. Power on. If your device gives the following message you need to enter the MCK. "SIM network PIN blocked. Enter SIM network PUK." (See step 4 if your phone asks you for a SIM Network unlock PIN).
3. Enter MCK. It will likely tell you the code was "unsuccessful" however disregard this.
4. You should now be at a new screen which asks for the "SIM Network Unlock PIN." Enter the NCK here. Note you only get one chance to enter the NCK, so do NOT make a mistake.
5. You should see a message saying "Network unlock successful." Your phone is now unlocked.
I hope this helps.
ust bought a brand new LG G5 but its from Korea model , how can I get the latest O/S NOUGAT installed ?
I lost my SIM card and I can't find it anywhere. I'm located in Australia for 2-month business trip.
Is there any chance fido can mail a new SIM Card? Or can I authorize a friend to go to a fido store and receives the SIM on my behalf?
That's too bad about your SIM card!
It would be a good idea, in this case, to add a service restriction to your line to make sure no one can use your SIM card if they find it. You can do this through your My Account profile. The restriction can be removed at the same time a new SIM card is activated on your line.
As much as we would like to, we don't have a way to send you a SIM card abroad, but, anyone can head into a Fido store and get a new SIM card. You could have a friend pick up a new SIM card for you and then ship it to where you are staying.
Once you receive your new SIM card, you can reach out to us to activate it and to remove the service restriction.
This is normally something you can do yourself through My Account but since you need to confirm the old SIM card number in order to activate the new one, it's something we'll need to give you a hand with.
Hope this helps!
When is fido getting the new iphones
I would like to have my phone unlocked please. Thank you!
Android 9 was launched yesterday and my phone (Pixel 2 XL) hasn't received the update yet - does Fido have to get the update first and launch it OTA at their discretion or does Google launch it OTA directly to my phone? Owners of the same phone who aren't with any carrier have already received the update so I was wondering when I could expect mine.
**Edited title for clarity**
I haven't been able to update the OS Schedule as we're doing some updates in the backend and it's on a freeze (of course, right when a huge OS update comes out! ). I'll have it updated as soon as possible, though it may not be for a few days.
I can confirm that the team here completed certification of Android P on schedule last Friday. Google will be pushing the update OTA according to their rollout schedule. Keep an eye out; should be coming soon!
Don't hesitate if you have any questions.