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Occasional Visitor
michelmoreau
Posts: 1
Registered: ‎01-22-2013

VPN connection not working anymore - connection resets after 2 minutes

Hi,

 

Starting last week, I notice that any connection made through my iPhone (tethering) is reset after 2 minutes. So any statefull connection per se, that includes VPN connection, SSH, telnet, etc.

 

Did something changed on the system that would explain that?

 

Thanks,

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Moderator
FidoJudhy
Posts: 1,781
Registered: ‎11-10-2010

Re: VPN connection not working anymore - connection resets after 2 minutes

Hey michelmoreau!

Nothing has changed about our system that would impact the tethering service.

@ Community: Has anyone experienced something similar? How did you manage to resolve this?
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And don't forget to click Accept as Solution in the options drop-down menu once you've received the answer you were looking for; it'll help our community grow stronger!

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Occasional Advisor
Baladeen
Posts: 7
Registered: ‎02-11-2011

Re: VPN connection not working anymore - connection resets after 2 minutes

Grrr.... same issue for around the same amount of time. 

Suddenly and only on LTE - both PPTP and L2TP VPN protocols stopped working for me. (Nexus 4) 

on 3g WCDMA - the same VPN setups works no problem. 

 

 

 

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Occasional Advisor
Baladeen
Posts: 7
Registered: ‎02-11-2011

Re: VPN connection not working anymore - connection resets after 2 minutes

more information:
on LTE it does connect to VPN - shows connected but it blocks traffic.
just a shot in the dark: did Fido firewall block VPN traffic on LTEMOBILE.APN?
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Moderator
FidoJudhy
Posts: 1,781
Registered: ‎11-10-2010

Re: VPN connection not working anymore - connection resets after 2 minutes

Hey Baladeen!

I have contacted our network department and was assured that our LTE network allows VPN connections through tethering.

I'll therefore be collecting examples in order to flag this. I'll need a minimum of 5 examples (I currently have 2 including yours). As soon as I have those 5 examples, I'll escalate further.

Can you please send me all the details with your Fido phone number in a private message?

Thanks! I'll be awaiting your message.
Click on the thumbs up image description of the photo to like a post or a fellow member of the community.

And don't forget to click Accept as Solution in the options drop-down menu once you've received the answer you were looking for; it'll help our community grow stronger!

Cliquez sur l'image du pouce en l'air description of the photo pour signifier votre appréciation d'un message ou d'un autre membre de la communauté.

Et n'oubliez pas de cliquer Accepté comme une solution dans les options du menu déroulant, lorsque vous aurez obtenu la réponse que vous recherchiez ; cela renforcera notre communauté!
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Moderator
FidoJudhy
Posts: 1,781
Registered: ‎11-10-2010

Re: VPN connection not working anymore - connection resets after 2 minutes

Hi again :smileyhappy:

I'll actually be able to escalate without further examples (yay! :smileyvery-happy: ). However, I need to confirm if you have the $5 Public IP add-on? It enables Fido data subscribers to utilize routable public dynamic IP addresses for use on their device.

If you do not have it, let me know and we can get in touch via e-mail for me to add it to your account. If it still does not work with the add-on, I'll have a ticket opened.

I'll be awaiting for your reply!
Click on the thumbs up image description of the photo to like a post or a fellow member of the community.

And don't forget to click Accept as Solution in the options drop-down menu once you've received the answer you were looking for; it'll help our community grow stronger!

Cliquez sur l'image du pouce en l'air description of the photo pour signifier votre appréciation d'un message ou d'un autre membre de la communauté.

Et n'oubliez pas de cliquer Accepté comme une solution dans les options du menu déroulant, lorsque vous aurez obtenu la réponse que vous recherchiez ; cela renforcera notre communauté!
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Occasional Visitor
4u2nv
Posts: 1
Registered: ‎03-04-2013

Re: VPN connection not working anymore - connection resets after 2 minutes

I am also unable to connect to my server remotly via SSH on 3g. But I am able to SSH via WIFI. It looks like there is some NATing going on. Do I need to pay 5 $ for a "routable IP"? Please advize.
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Moderator
FidoStephen
Posts: 878
Registered: ‎02-10-2011

Re: VPN connection not working anymore - connection resets after 2 minutes

Hi 4u2nv,

Yes, the $5 add-on is required.
Click on the thumbs up image description of the photo to like a post or a fellow member of the community.

And don't forget to click Accept as Solution in the options drop-down menu once you've received the answer you were looking for; it'll help our community grow stronger.

Cliquez sur l'image du pouce en l'air description of the photo pour signifier votre appréciation d'un message ou d'un autre membre de la communauté.

Et n'oubliez pas de cliquer Accepté comme une solution dans les options du menu déroulant, lorsque vous aurez obtenu la réponse que vous recherchiez ; cela renforcera notre communauté.
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