I'm already a fido customer but I've heard I can still get access to this plan. However, I can't get through to anyone and I only get an error message when I try to do it online. It also doesn't offer me the deal as an existing customer?
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12-17-2017 03:54 PM
After waiting almost 2 hours to talk to a rep, and another 2 actually switching, I’ll save you, and anybody else reading this post the hastle of waiting.
As an existing customer, you are eligible to receive the promotion as well. However, if you are currently locked in a contract with Fido, you will have to pay penalty for the remaining months you have left on it, and then resign for a new contract for 24 months. The contract will not expire after the 2 years, therefore you will have this plan as long as you are with Fido for this price for unlimited amount of time.
But the $60 price will only apply if you bring your own phone, so if you want to upgrade your hardware (cellphone), you will be paying more for the 2 year duration (ex. Instead of $60 you might be paying $80 or $100 depending on the price of the new phone + a one time $25 administrative charge fee) over the same period, or just buy the phone yourself, and leave the plan at $60.
If you switch online, it will show up only as 5GB of data and not 10GB, the other 5GB will be added to the account on the next billing cycle (that’s why a lot of people complain that they can only see 5, when the promotion says 10).
I hope this helps!
Yes, you can make the change online through your Account if you're a Fido pulse plan BYOP customer with no contract. I did it online quite easily - took me 5 minutes in total. You may want to try using Firefox - Chrome wasn't working well for me. And yes, it only shows as 5GB but I'm told it will show up at 10GB on the bill. Let's hope that's accurate.
I cannot even get on the phone with you to get that 10GB/mo. Could you be so kind and PM me for further details or call me anytime, I would really appreciate your help, awaiting your response shortly.
Called Fido service today and got to talk with a rep after 1+ hrs of waiting and 3-4 attempts of trying to get to them. Finally the rep said the promo ended Dec 18 and they cannot give me the 10GB promo. I have been with Fido since they had City Fido (over 10 years) and bought my last iPhone 6Plus with Fido, also had the iPhone X on order and were waiting for it. I just cancelled my iPhone X with Fido and going to try 10GB for 60 with Freedom Mobile. Good bye Fido and sad to see a company that was offering good deals do not care about their longtime customers. Fido was also like Freedom Mobile when they started, being a little guy fighting with the big 2, at the time. Fido also had bad cell service and lots of problems at the beginning, we stuck with you and now Fido does not want to take care of long time customers. Bye bye...
I learned a good lesson. I trusted the Fido website (mistake) when I switched to the 5GB+5GB bonus for $60 last Sunday. I didn't take a screen shot of the confirmation screen after checkout. I *do* remember seeing a confirmation number in large bold text. But of course I can't remember it.
When my app still showed the old plan after a couple of days I got suspicious, and after waiting 55 minutes for a live chat, I was told "we have no record of it" and "the offer has ended."
Like another long time customer who wrote in this forum, I am heading over to Freedom tomorrow for their $60 for 10GB offer.
"They have zomes," the Fido rep warned me in chat. Well, they want customers it appears, and Fido is not wanting to keep me as one after several consecutive term contracts.
Lesson learned: NEVER trust Fido's website and ALWAYS take a screen shot.