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How do I get my Samsung 8 to work on fido.

RUSALKA
I'm a participant level 1
I'm a participant level 1

I just got a samsung 8 edge, It is unlocked from telus, brand new,  I have changed the apn deleted it and done it over noting,  I can see the fido network as a choice to connect to however it sits registering for about 4 min and then says it cant.  please help,  I need my phone I was out of the country for over week and now I have no phone it is disasterous.  

thank you

 

 

*** Edited to add labels ***

2 REPLIES 2

FidoClaudia
Community Manager
Community Manager

Hey @RUSALKA,

 

Welcome to the Community Smiley

 

I get how important it is to have a working phone, we're here to help!

 

Just to make sure, was the phone configured with all those device settings? Did you make sure that the Network Mode was set to Automatic? 

 

Let us know and we'll take it from there.

 

 

 

 

 



Hey @RUSALKA

 

Were you able to figure it out? Let us know.