07-10-2012 04:38 PM
I was wondering if the Fido Galaxy Nexus would get the Android Jelly Bean update as soon as it's released by google (Hopefully sometimes next week) ?
07-12-2012 01:50 PM
I would suggest contacting Google directly for this question. Here is their contact us page.
07-12-2012 07:27 PM
According to Google, the update has been released to all Galaxy Nexus phones and therefore, the Jelly Bean update issue is now between the carrier`s hands (fido). In fact, the previous update (Android 4.04) has been released for quite some time now and it is disappointing how fido is holding on to both updates and not releasing it to its customers. I really hope a fido representative can have an answer or an approximate date regarding the release of Android Jelly Bean to our Galaxy Nexus devices. Also, if you are currently testing Jelly Bean, may you please tell us how long the testing period lasts?
07-13-2012 10:55 PM
07-14-2012 04:51 PM
I dont get why is it so hard for fido to just let/ release the updates???? You will get better reputation by doing it thats for sure, and everyone will be satisfied!!
07-14-2012 05:11 PM
It really amazes me how we can never get a clear communication or statment from Fido in regards to something like this (software update) !! contact google ?? is this the best you could get us as an answer?? If I purchased my phone directly from google (what I should have done) I wouldn't have came here to ask my question!
Anyway, I'm not waiting any longer for an update that I will probably never get OTA! I'm just going to force the download and get it in 10 minutes.
07-16-2012 04:01 PM
Sorry that you feel we are not providing concrete answers regarding the OS updates. If we had concrete answers, we would be more than happy to share.
Although we try to ensure manufacturers will provide at least one software update for each device we carry, Google phones are the exception.
Our customers have asked, via feedback we have received, that we provide them with a vanilla Google phone in our lineup. We listened to you and worked really hard in order to make it happen. However, doing so also means that we have no control over the software updates.
Unlike with any other hardware we offer, we do not need to test the updates with the Nexus S and the Galaxy Nexus, they come directly from Google. This is why we invite you to contact them directly, as they are in complete control of the updates as well as pushing them OTA to users.
07-18-2012 11:41 AM
So - when I click the "check now" button in software update, fido has absolutely nothing to do with which update I get access to and when? Which update my phone has access to is strictly controlled by google? It seems strange that users on other networks have moved to 4.0.4 or received the 4.1.1 OTA update.
If it's true, it is an interesting way that google is handling their google upate pushes.
07-19-2012 03:13 PM - edited 07-19-2012 03:20 PM
You guys should contact google, we are the customers who are requesting a service.
You know what's funny and irritating, my wife has virgin mobile and a galaxy nexus and running 4.1 os for the last 2 days..... I am so pissed i can choke this phone.
When i called Google they said to me it's a build that is controlled by your service provider, i then call samsung and they say we just make that phone that we are not responsible for the updates for the galaxy nexus.
07-19-2012 05:48 PM - edited 07-19-2012 05:50 PM
I absolutely agree Fido should be contacting Google on our behalf. My girlfriend purchased her Nexus from Fido. Fido has a responsability to address consumers requests rather than just directing them where to go. Fido should be bugging Google on our behalf when an update is coming out. If Google has already given an update to Fido, then its Fidos responsability to let their consumers know when it will be released and so on. If there is any communication, it should be between Fido and Google. Samsung is right in the sense that they just make the hardware. Google makes the software. Fido sold the hardware and the software to their consumers. If there is a question regarding a software update for the hardware we purchase, Fido should be addressing it - because Fido made the sale.
I went through the same ordeal waiting for Gingerbread on my Samsung Captivate. I finally got fed up and just rooted my phone and flashed it. I now have AOKP ICS flashed on my Captivate and am waiting for Jelly Bean to be ported over so I can flash that. I will no longer rely on Fido for updates for my phone or future phones. When I do buy a new phone, I will be sure to order it straight from Google.
Moving forward, I would advise Fido that software updates are a big thing to consumers. We pay a lot of money for these devices. Some people even get locked into contracts. If Fido does infact have no control over this update being released to their phones, that is definately something they should address internally in the future. Especially if they want to stand out over other cell phone carriers. From my experience, Fido is the best phone carrier in my opinion. It does not mean there is no room for improvement though. Many steps can be taken to correct issues like this in the future, hopefully Fido takes those steps.