I do not have any information about this matter right now, but I will look into it for you and get back to you as soon as I can.
Talk to you then!
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Hi Viper01,
We have received news concerning your situation.
Fido is currently unaware of any signal issues with the HTC One S.
It could be that the HTC One S is displaying more or less accurate information than the other phones.
The signal bars are programmed by the manufacturer to display certain info depending on the manufacturers criteria. Signal is measured in dbm. The higher the value (-100 for example), the worse it will be. The lower the value (-69 for example), the better it is. If HTC programmed the One S to display 1-2 bars for -100 dbm, but Acer programmed their phone to display 3-4 bars for the same values, then just going by signal bars, you would say that Acer has more signal, but technically the HTC One S is more accurate.
There is an easy way to test to see if there is an actual issue. There is a free application for network measurements on the Google Play store called Network Signal Info:
https://play.google.com/store/apps/details?id=de.a
It will display the dbm signal strength being received by the phone via graph and also the tower being picked up. Remember that the higher the dBm level, the worse the signal.
Also, if you go in Settings – About – Status, you can get the dbm level in there as well.
Should the phone show a great difference in dBm signal strength via these methods, please let us know and we’ll investigate further.
to like a post or a fellow member of the community.And don't forget to click Accept as Solution in the options drop-down menu once you've received the answer you were looking for; it'll help our community grow stronger.
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If you put your SIM in a different Fido phone, does the issue persist? I know that the issue wasn't there before, but it is possible that this situation is caused by a defective SIM and not by the device.
If the issue persists in another device, I'd suggest that you try a different SIM card in your HTC. If the issue still occurs, then, you can give us a call and we can investigate further with our network support team.
If the issue is resolved in another device with the same SIM, it means that the phone is defective. If so, I would suggest that you go in a Fido store in order to have the matter looked into and possibly have the phone sent in for repair. If that's the case, we will lend you a phone while yours is away.
Let us know!
to like a post or a fellow member of the community.And don't forget to click Accept as Solution in the options drop-down menu once you've received the answer you were looking for; it'll help our community grow stronger!
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I have contacted our network support team in order to see if this is something they have heard before, but I was told that this is not a common issue. Therefore, I would be led to believe that you got a lemon. I would suggest that you send your phone in for repair in order to have it looked into.
Please let us know how it goes!
to like a post or a fellow member of the community.And don't forget to click Accept as Solution in the options drop-down menu once you've received the answer you were looking for; it'll help our community grow stronger!
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pour signifier votre appréciation d'un message ou d'un autre membre de la communauté.Et n'oubliez pas de cliquer Accepté comme une solution dans les options du menu déroulant, lorsque vous aurez obtenu la réponse que vous recherchiez ; cela renforcera notre communauté!
