Unable to Call and receive on FIDO mobile services

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I'm a Participant Level 2 AKD
I'm a Participant Level 2

Unable to Call and receive on FIDO mobile services

Since morning, unable to call outgoing and receive any on my FIDO mobile iPhone7.

At present on call with customer support, they are raising tickets and transferring to technical support.

 

 

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Re: Unable to Call and receive on FIDO mobile services

Hey @AKD,

 

We had some customers experience a disruption to their service this morning, we apologize for any inconvenience this may have caused.  

 

Everything's back up and running, are your calls going through properly?

 

 

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Solution

Re: Unable to Call and receive on FIDO mobile services

Hey @AKD,

 

We had some customers experience a disruption to their service this morning, we apologize for any inconvenience this may have caused.  

 

Everything's back up and running, are your calls going through properly?

 

 



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I'm a Participant Level 2 AKD
I'm a Participant Level 2

Re: Unable to Call and receive on FIDO mobile services

 @FidoPierre

 

All good now, issue resolved through technical support team (they have re-registered my SIM).

 

Did not get opportunity to know more details about this technical glitch faced for few SIM series on FIDO network.

 

All good.

 

Regards,

AKD.

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Re: Unable to Call and receive on FIDO mobile services

Thank you for sharing these updates @AKD! Smiley 

 

 



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I'm a Contributor Level 2 glussier
I'm a Contributor Level 2

Re: Unable to Call and receive on FIDO mobile services

Nothing is fixed. Me and my wife have the same problem.

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Re: Unable to Call and receive on FIDO mobile services

Hey @glussier

 

It should now be resolved for everyone. Can you try turning your phone off for 30 seconds and then turn it back on?

 

Let me know how that goes!

 

 



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I'm a Contributor Level 2 glussier
I'm a Contributor Level 2

Re: Unable to Call and receive on FIDO mobile services

It's fixed since 21:00 yesterday. Technical support had to re-register both sims.

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Re: Unable to Call and receive on FIDO mobile services

@glussier Thanks for giving us an update on this. 



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