Not receiving all text messages!

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I'm a Participant Level 2 Sarahb87
I'm a Participant Level 2

Not receiving all text messages!

I had an iphone 6 and upgraded to an LG G5 recently with a new sim card. I have noticed from several different contacts that i am not receiving all of my text messages. I am super frustrated and I have tried turning off the VoLTE and it has not helped. Someone please help!!

 

 

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Accepted Solution

Re: Not receiving all text messages!

Hi everyone!

 

LG began to roll out an update to the default messaging in October to fix this issue.

 

Some of you have mentioned that you're still experiencing issues following the update; can you all confirm that any third party SMS applications are removed, and ensure that your stock messaging app is updated to version 5.30.47.2?

 

Thanks. Smiley

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Moderator

Re: Not receiving all text messages!

Hey @John1444

 

This is definitely not the experience that we want you to have with your phone.

 

Let's take a look at your account 

 

I'm sending you a PM. Talk to you soon.

 

 



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I'm Helpful Level 1
I'm Helpful Level 1

Re: Not receiving all text messages!

Hello @FidoKenny

 

I also sent you a private message...

 

This is a public issue, in a public community forum. I'll keep our discussions that way.

Your suggestions do not seem to fix any of their issues. I know mine have.

 

We'll keep it public.

Thanks.

 

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I'm a Contributor Level 1 Skyegirl
I'm a Contributor Level 1

Re: Not receiving all text messages!

I have to back John here on everything he says about what has transpired with the problem with his wife's phone. LG and Fido had me jumping through hoops, I can't tell you how much time I wasted on this issue for six months before I saw John's solution and downloaded Textra. I was lied to constantly by LG and misled by Fido. I returned a brand new phone to LG twice  and ended up with a reconditioned phone because no one would take ownership for what was going on. The worst experience! Fido needs to understand how used we feel as customers. I would like to see Fido reach out privately to all customers who have had this problem. Why did they bother issuing ticket numbers to people thru your call centre last year and say they would be contacting us when the problem was rectified? I've never heard from Fido customer service  on this and they assured me they would. Your calls are recorded......have a listen to my call history and you may understand why we are feeling the way we are in this forum. I feel I was treated very poorly.

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Moderator (inactive) FidoFaiza
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Re: Not receiving all text messages!

Hi @Skyegirl, we hear you loud and clear and we thank you for letting us in on your experience. We appreciate any opportunity that allows us to improve our services, so I will be sure your feedback gets to the right people. 



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I'm a Participant Level 2 AmberR
I'm a Participant Level 2

Re: Not receiving all text messages!

Ive read the previous topics on the same issue, but they are from last year. I have an LG G5 that I despise, and for the past few months I assumed I was receiving all texts messages but apparently I'm not. I may get 1 or 2 out if multiple. My phone just updated 2 days ago, everythings up to date, no I'm not moving to lower service areas, I turn my phone off to give it a rest. This is really annoying as I text alot of the time for work and miss out on shifts.

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Re: Not receiving all text messages!

Hey AmberR!

 

Welcome to the Community!

 

I have moved your post to this thread since it's about the same thing.

 

I know your phone is up-to-date, but, have you checked your messaging app? As per LG, it needs to be updated to version 5.30.47.2.



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I'm a Participant Level 2 AmberR
I'm a Participant Level 2

Re: Not receiving all text messages!

Yes it's already at 5.30.47.2.

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Re: Not receiving all text messages!

Hey @AmberR,

 

Thanks for getting back to us!

 

I'll send you a PM shortly to further check this out.



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I'm Helpful Level 1
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Re: Not receiving all text messages!

Hello Amber

 

Do yourself a favour and REPLACE YOUR STOCK MESSGING APP. Install ANY other messaging app from the the Play Store. Many, including myself have had success with Textra. It is free and works ALL THE TIME.

 

I've had quite the animated discussions with Fido'everyone' and its the same old story. Save yourself greif, pain, stress, trouble and the frustration...replace the app. You can thank me later.

 

@fido: Waht is the definition of 'insanity'? Do the same thing and expect different results! This is sad. And please do NOT PM me in any way. Thanks.

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I'm a Participant Level 3 Bobthesnake
I'm a Participant Level 3

Re: Not receiving all text messages!

I would just like to let the user know that even if my wife is using TEXTRA, some text messages are still not being received.

 

I am not using textra and I just learned that I dont received about 10 % of my text.

 

IMO, stay away from LG G5

 

Edit : We did all the factory reset, network reset, try another sim card, Messenging app is up to the latest version.

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