Hardware Upgrade Confirmation Email

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I'm a Participant Level 2 Dvn
I'm a Participant Level 2

Hardware Upgrade Confirmation Email

Good morning,

 

I ordered a new phone for an upgrade and have not recieved any confirmation email, nor can I find any sort of foot print that I even ordered said item. (which is beyond odd)

 

Is there a normal wait peroid or was my order lost in cyberspace?

 

Thank you,

 

 - SC

 

 

Accepted Solution

Re: Hardware Upgrade Confirmation Email

Hi @jonalvarez007 & welcome to the Community!

 

A confirmation e-mail is sent once the order is processed. This can take 24-48 hours after placing the order. It also happens that the confirmation e-mail goes to your junk/spam folder. Have you checked?

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Message 1 of 19
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I'm a Legend Level 1
I'm a Legend Level 1

Re: Hardware Upgrade Confirmation Email

Hello @Dvn,

 

Welcome to the community!

 

This post here might be of help to you.

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Message 2 of 19
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I'm a Participant Level 2 Dvn
I'm a Participant Level 2

Re: Hardware Upgrade Confirmation Email

I can say safely, that link did not help.

 

So far, all I have recieved are emails from this fido community page.

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Message 3 of 19
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I'm a Legend Level 1
I'm a Legend Level 1

Re: Hardware Upgrade Confirmation Email

Hello @Dvn,

 

I would suggest you contact customer service and they can look at your account to see whats going on.

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Message 4 of 19
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Moderator
Moderator

Re: Hardware Upgrade Confirmation Email

Hey @Dvn,

 

Can you tell me when you ordered the phone? 

 

Thanks! 



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Message 5 of 19
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I'm a Participant Level 2 Dvn
I'm a Participant Level 2

Re: Hardware Upgrade Confirmation Email

Hello,

 

It was around 8:10 this morning.

 

I'm just looking for any sort of reassurance the order went through (like "thank you for ordering" or "your order is being processed").

 

I can no longer click "upgrade your phone", but that's about all that has changed.

 

 - SC

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Message 6 of 19
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Former Moderator FidoAlyson
Former Moderator

Re: Hardware Upgrade Confirmation Email

Thanks for getting back to us @Dvn

The confirmation email is usually sent once the order is processed by the warehouse but I would like to make sure with you that you are all set.

I'll go ahead and send you a PM to check things out.

I'll talk to you soon!



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Message 7 of 19
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I'm a Participant Level 1 jonalvarez007
I'm a Participant Level 1

Re: Hardware Upgrade Confirmation Email

hi there. same thing happened to me when i did an upgrade this afternoon. comfirmation email whatsoever. though i noticed that the plan type is already changed to the one i signe up to. is there a way to check the status of the order at this time? thank you

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Message 8 of 19
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Former Moderator FidoMaria
Former Moderator
Solution

Re: Hardware Upgrade Confirmation Email

Hi @jonalvarez007 & welcome to the Community!

 

A confirmation e-mail is sent once the order is processed. This can take 24-48 hours after placing the order. It also happens that the confirmation e-mail goes to your junk/spam folder. Have you checked?



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Message 9 of 19
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I'm a Participant Level 2 jojolapin
I'm a Participant Level 2

Re: Hardware Upgrade Confirmation Email

Hi,

I just ordered a SIM Card (because I lost my phone), but I didn't receive any confirmation email.
I hope that my order is on its way.
Can you please confirm that?

Regards,
Xavier

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Message 10 of 19
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