I have been with Koodo for more than 2 years, never had a problem.
I switched to Fido and bought a Samsung phone on contract. The calls were dropping all the time and most of the times the other person couldn't hear me.
I filed my first complaint and my phone signal was reset but the problem persisted. I responded to feedback email , and no follow up call/effort from Fido to check if the problem was still persisting. Finally i thought its enough and i called customer service to check available options. I was directed to Walmart and walmart said 15 days replacement warranty is over and you need to send this phone to Samsung via mail for repairs.
Seriously? I had launched a complaint with Fido on 3rd day i bought the phone second complaint was on 5 day and Fido never mentioned that there might be a problem with the phone.
Why should I live without phone for 15 days when Fido didnt even care to solve my problem/ take feedback.
Now i am paying a mobile bill for worst customer service/bad phone.
I will Never recommend anyone Fido!!
** Edited to add labels **
Hi @Amitmadaan & welcome to the Community!
I'm sad to see that you were having trouble with your phone and that you're unsatisfied with your experience. This definitely isn't how we want our customers to feel!
That said, before sending your phone out for repair, there are a few other troubleshooting steps that can be done. Have you already tested your SIM card in a different phone to see if the issue continues?
Let me know.
Thanks for taking the time to let us know.
The 15 days satisfaction guarantee does allow you to benefit from a like for like exchange for a new device if the device is defective, however, only within the first 15 days following the purchase.
Has it been more than 15 days that you've had the phone by now?
I'm really sorry to hear about the experience you have with your phone now.
We're definitely not saying that you did anything wrong. Your phone should definitely work and that's why there's a manufacturer's warranty on the device in case there might be a problem.
If there is any confusion on how the Satisfaction guarantee works, you can find all the details to be eligible here on the Fido website.
If the device was used more than 15 days, we simply can't take it back.
From there, the phone will need to be sent for repair for any issue.
To do so, it will be necessary to bring the device to one of our locations. To find one close to you, you can use our locator here
With this said, if you need any help concerning your account, don't hesitate to let us know and we will send you a Private Message here on the Community.
What I don't get is Walmart would have had no choice but to take back the phone no questions asked within the first 15 days. Why didn't you just return the phone before the 15 days expired if you were having all these issues? Complaining afterwards doesn't get you anywhere and of course FIdo can only send out the device for repair if necessary. Fido does give you a loaner phone it's not as if they leave you without service.