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SAMSUNG S5 lollipop now is available to Fido users,BUT the upgrade was failed through OTA

VINCE7777
I'm a participant level 3
I'm a participant level 3

It was actually the 5th time I downloaded the update package through OTA( 912.15MB big, around 12 mins each time).

And it FAILED every single time at 28% of "instailling the update" and the android man fall on the ground with a red exclamation mark.

 

Managed to update it with the Kies 3, but I could not find any update option within the software.

 

 

***Edited to add labels***

8 REPLIES 8

VINCE7777
I'm a participant level 3
I'm a participant level 3
It's the samsung stock 4.4.2 rom without rooting or flashing any custom one.

FidoStephen
Community Manager (Retired)
Community Manager (Retired)

@VINCE7777 wrote:
It's the samsung stock 4.4.2 rom without rooting or flashing any custom one.

Thanks for the quick reply. I'm looking into this.



FidoStephen
Community Manager (Retired)
Community Manager (Retired)

Hey VINCE7777,

 

Would you be able to backup your phone and then do a factory reset and try the update again? Make sure that you have a strong internet connection and that your battery is charged.

 

Keep us posted Smiley



VINCE7777
I'm a participant level 3
I'm a participant level 3
Did the factory reset and update. Nothing was changed,still fail.

Anonymous
Not applicable
I have the same problem. I actually just picked my phone up from repairs at Fido Store and was hoping/thinking that it would have been returned with Lollipop installed but no... just 4.4.2 and when I search for updates, it tells me its already up to date. Sad

FidoStephane
Moderator
Moderator

Hi there Vince7777,

 

Was the update successful via Kies? 

 

@Community: Has anyone else experienced this? 



VINCE7777
I'm a participant level 3
I'm a participant level 3
Thank you for replying me.
No unfortunately it was failed too.
Based on my research, I can only make it through Kies 3 if it received the upgrade. BUT, nothing appears but my current system num when I connect to the software.

FidoStephen
Community Manager (Retired)
Community Manager (Retired)

@VINCE7777 wrote:
Thank you for replying me.
No unfortunately it was failed too.
Based on my research, I can only make it through Kies 3 if it received the upgrade. BUT, nothing appears but my current system num when I connect to the software.

Hi VINCE777,

 

Is your S5 running the stock rom or did you flash a custom one by any chance?