bb curve doesn't ring! :(
hi, i just got the curve 2 days ago (!), and updated the firmware according to Blackberry Desktop Manager.. guess i shouldn't have cuz now my curve no longer rings at all regardless of which sound profile i'm on (and the sound is on, not muted.. i changed all the vibrate options to ON, and it's supposed to always ring regardless of whether it's in/out of holster...). i've also tried the battery pull several times with no success.
which firmware does fido run, and where can i get the original? once i get the program to download, how do i replace what the Desktop Manager says i should dl with the actual version fido blackberries are running?
thanks a million, and looking forward to not missing anymore calls 
viks
viks wrote:hi, i just got the curve 2 days ago (!), and updated the firmware according to Blackberry Desktop Manager.. guess i shouldn't have cuz now my curve no longer rings at all regardless of which sound profile i'm on (and the sound is on, not muted.. i changed all the vibrate options to ON, and it's supposed to always ring regardless of whether it's in/out of holster...). i've also tried the battery pull several times with no success.
which firmware does fido run, and where can i get the original? once i get the program to download, how do i replace what the Desktop Manager says i should dl with the actual version fido blackberries are running?
thanks a million, and looking forward to not missing anymore calls
viks
Hi viks.
Does your phone vibrate when someone calls you?
Go to options>sounds and ringtones
You can view my settings HERE
Make sure the volume is up (7 or higher) and that you have a ringtone set (not to an MP3, try a standard ringtone).
Press the Try It button. Does the phone ring and vibrate?
If the phone does ring and vibrate, then we know its working.
Once we know the settings are working, try calling the phone, what happens?
If the phone does not ring or vibrate, then I would guess its a network error and I would call Fido customer support.
If the phone just vibrates, turn off the vibrate. Press the Try It button and make sure it rings. Call the phone. Does it ring?
You can find the latest firmware for Fido branded Blackberry handsets here
https://www.blackberry.com/Downloads/entry.do?code
The latest Fido version for the Curve is v5.0.0.1385
You can check what version your phone is currently running by going options>about
Hope this helps! Let us know how it goes and what works and what doesn't.
Re: bb curve doesn't ring! :(
Hello Vicks,
Welcome to the Fido technical Community,
You can also try to test your blackberry Curve 8520 components by doing the following test.
To access the Self Test from the home screen,
- Press the BlackBerry button(7 dots) to open the Applications menu,
- Then scroll to the Options icon
- Select Status from the list.T
- The hidden application can then be activated by typing in "test"
- From this menu called " DEVICE SELF TEST APPLICATION "click the blackberry button (7dots)
- Click Start
- Select handset Audio
- Then follow the on screen instructions.
I hope this helps
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hi! apologies for the late response...
thanks for the tip on the "secret" application test!
i had to downgrade my existing fido bb curve to run version 4.6.1.320 (platform 4.2.0.138) in order to get my phone to ring again.
should i try downloading 5.0.0.900 from https://www.blackberry.com/Downloads/entry.do?code
Hello Viks,
We have identified that OS version 5.0.0 had an issue where ringtones were not play correctly after being selected for custom profiles, which would result in the end user not hearing the phone ringing.
This issue is now resolved in a software maintenance release (5.0.0 bundle 1626).
The link provided below will resolve that issue.
Thank you viks for for the follow up recall.
Here is the link:
https://www.blackberry.com/Downloads/entry.do?code
