10-21-2011 09:19 PM
10-06-2012 03:59 PM
FidoDollars (FD) are a type of loyalty program. The longer you stay at Fido, the more FD you accumulate. Being able to apply FD to your invoice balance is not really appropriate. If you were able to put FD towards your balance, that could be viewed at a monthly discount of [4% x monthly fees] which is not it's intended purpose. I agree that is the last few years, more restrictions have been set in place which offer less value to us customers. However, no other cell phone provider offers this kind of loyalty service, so it is essentially FD are free "credits" you can use to reduce the price of your handset, try out addons for a trial period like 10yearfido mentioned, purchase a new sim card, buy a travel pack, etc.
02-14-2013 01:36 AM
I find it hilarious that "Fido Dollars" are considered to be a value add service of any kind. As a loyalty program, you'd have to be pretty desperate to stay with Fido for $145 of redeemable "credits" in exchange for 3 more years of slavery.
Truth is, my iphone plan is VERY MUCH below par - even when compared to the plans currently on offer by parent company Rogers. So here's my question, Fido: if you currently offer unlimited talk/text at the $80 range, how is it that I've been paying overages since last May in the $120+ range. Bad timing? And if my plan doesn't exist anymore due to increased market competitiveness, shouldn't I have been automatically switched over to one of your newer, more competitive plans?
I suppose I could have debated this with you over the phone, but I'm one of those people who believes that a brand should be PROACTIVE in providing value for their customers, rather than reactive when the customer bothers to call them on their lack of fairness. After some hideously high bills this year due to a mix of excessively punitive phone and data overages (the bread and butter of Fido's business), I will finally be free of my contract in 3 days. Feel free to keep my Fido Dollars...there's far better plans out there for the money.
02-25-2013 05:45 PM
03-02-2013 05:59 PM
Oh that's not a rip off at all!
Fido is one of the only companies that REWARD our customers for being with us. The REASON that they can't use it to pay a bill is because they are calculated FROM the charges on the bill. It's redundant.
You can use FidoDOLLARS to purchase certain options for the first 1-2 months, you can use them to purchase travel packs & towards the purchase of a new phone! They are great!
Be aware though, that if you have a past due balance, you can't use them until your account is brought up to date.
I am a Fido employee, but my comments are my own and do not necessarily represent the views of Fido or its affiliates. Je suis un(e) employé(e) de Fido mais mes commentaires sont les miens et ne reflètent pas nécessairement le point de vue.