Can't view billing details.

Reply
I'm a Participant Level 2 miege3
I'm a Participant Level 2

Can't view billing details.

Why does it say that I am not the account holder, even so I logged in with my email. I can pay the bill but I can't see the details.

Accepted Solution

Re: Can't view billing details.

Hi @miege3 & welcome to the Community!

 

When you created your account, do you remember if you selected that you were the account holder? If you didn't, we'll need to delete your profile so you can create a new one.

 

Let me know. Smiley

View solution in context
Flag this to a Moderator
Message 1 of 27
3,366 Views
I'm a Participant Level 2 makipiyo
I'm a Participant Level 2

Re: Can't view billing details.

Hi, I cannot view my billing details.

It says “For privacy reasons, billing details are only available to the primary account holder. If you’d like to view billing details please contact this account’s primary account holder.”

I tried setting up a new account with my email address, but it did not work.

Can you please delete my account?

Thank you

 

Flag this to a Moderator
Message 21 of 27
362 Views
Moderator
Moderator

Re: Can't view billing details.

Hey @makipiyo

 

Welcome to the Community!

 

I have moved you post in this thread as it deals with the similar topic.

 

I am sure you'll find your answer right here Smiley



Flag this to a Moderator
Message 22 of 27
351 Views
I'm a Participant Level 2 makipiyo
I'm a Participant Level 2

Re: Can't view billing details.

 Hi,

I tried everything i read, but it did not work.

Can you please delete my account?

thank you

Flag this to a Moderator
Message 23 of 27
327 Views
Highlighted
Moderator
Moderator

Re: Can't view billing details.

We'll get to the bottom of this @makipiyo!

 

I'm sending you a PM, chat soon Very Happy



Flag this to a Moderator
Message 24 of 27
309 Views
I'm a Participant Level 1 kashiferic
I'm a Participant Level 1

Re: Can't view billing details.

Hi, I am the pimary holder of my account and want to view the details of my bill, however I am unable to access the details & a message apears that only primary holder can view the details.

 

Need urgent help.

Flag this to a Moderator
Message 25 of 27
159 Views
Moderator
Moderator

Re: Can't view billing details.

Hey @kashiferic,

 

Welcome to the Community!

 

I've moved your post here since there was already a thread in regards to the same subject.

 

As indicated in the solution, if you didn't select that you are the account holder when you created your online account, you wouldn't be able to view the bill details. You would need to redo the registration process and set it up as the account holder.

 

I'm sending you a PM to help with that!

 

Chat soon.



Flag this to a Moderator
Message 26 of 27
146 Views
I'm Helpful Level 2
I'm Helpful Level 2

Re: Can't view billing details.

just contact fido , to setup new account (they should delete old account), then login fido.ca, all good to go.

Flag this to a Moderator
Message 27 of 27
114 Views
Discussion stats