Can't view billing details.

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I'm a Participant Level 2 miege3
I'm a Participant Level 2

Can't view billing details.

Why does it say that I am not the account holder, even so I logged in with my email. I can pay the bill but I can't see the details.

Accepted Solution

Re: Can't view billing details.

Hi @miege3 & welcome to the Community!

 

When you created your account, do you remember if you selected that you were the account holder? If you didn't, we'll need to delete your profile so you can create a new one.

 

Let me know. Smiley

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Message 1 of 24
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I'm a Participant Level 2 makipiyo
I'm a Participant Level 2

Can't view billing details.

Hi, I cannot view my billing details.

It says “For privacy reasons, billing details are only available to the primary account holder. If you’d like to view billing details please contact this account’s primary account holder.”

I tried setting up a new account with my email address, but it did not work.

Can you please delete my account?

Thank you

 

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Message 21 of 24
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Moderator
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Re: Can't view billing details.

Hey @makipiyo

 

Welcome to the Community!

 

I have moved you post in this thread as it deals with the similar topic.

 

I am sure you'll find your answer right here Smiley



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Message 22 of 24
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I'm a Participant Level 2 makipiyo
I'm a Participant Level 2

Re: Can't view billing details.

 Hi,

I tried everything i read, but it did not work.

Can you please delete my account?

thank you

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Message 23 of 24
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Re: Can't view billing details.

We'll get to the bottom of this @makipiyo!

 

I'm sending you a PM, chat soon Very Happy



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