New Sim

Reply
Highlighted
I'm a Participant Level 1 Ardo
I'm a Participant Level 1

New Sim

Hi there,

I have been with fido for almost 2 years now. I recently requested for iphone 8( updated my phone). when I receieved the phone I also recieved a new sim card along in the box which i never asked. I was wondering if there is an extra charge ? I am just curious to know why did i got a new sim.

My old sim card works perfectly fine.

Thanks 

Ardo,

all the best

 

 

Accepted Solution

Re: New Sim

Hey Ardo!

 

Welcome to the Community!

 

You've got nothing to worry about, there is no extra charge for the new SIM card. Smiley 

 

When you upgrade your phone, you receive a new SIM card with the device in case your current SIM card is not compatible with the new device.This avoids you having to go out and get a new SIM card or order a new SIM card separately if your new phone takes a SIM card in a different format. 

 

If your new phone takes the same format SIM card as the one you're using in your previous device, you can simply remove your SIM card from that phone and insert it in the new one and you will be good to go!

View solution in context
Flag this to a Moderator
Message 1 of 2
229 Views
Moderator
Moderator
Solution

Re: New Sim

Hey Ardo!

 

Welcome to the Community!

 

You've got nothing to worry about, there is no extra charge for the new SIM card. Smiley 

 

When you upgrade your phone, you receive a new SIM card with the device in case your current SIM card is not compatible with the new device.This avoids you having to go out and get a new SIM card or order a new SIM card separately if your new phone takes a SIM card in a different format. 

 

If your new phone takes the same format SIM card as the one you're using in your previous device, you can simply remove your SIM card from that phone and insert it in the new one and you will be good to go!



Flag this to a Moderator
Message 2 of 2
225 Views
Discussion stats
  • 1 reply
  • 230 views
  • 0 likes
  • 2 in conversation