I recently got a text message from Fido saying that I can only have a maximum prepaid balance of $150, starting in February 2018. Currently, my account has around $220 and the expiry date is in mid-December 2018.
Does that mean my balance would be reduced to $150 in February?
Is there anyway that I can be compensated for the deduction of ~$70 worth of airtime?
@FidoClaudia Somebody who claimed to be from your office of president (ext. ****) sent me an SMS to ask him call him. Has been called him for the whole week but no answers. I left at least 5 voice messages. I even provided him my email. No reply, nobody cares.
I am going to submit the cast the CBC Go Public on Feb. 1st as my first step.
I'd also like to voice my frustration with this new policy as I too use my phone mainly for emergencies (local and while traveling) and have accumulated a large balance. Since receiving the text message informing of the change, I have had no communication from Fido aside from an e-mail 2 days ago offering to extend my expiry date by 6 months for $50.
When I contacted Fido, I was given the option to extend my expiry date by 2 years for $200 but will still lose the rest of my money over the $150 cap at the end of the year. As with the previous posters, this is something that is unacceptable to me. When I referenced the Toronto Star article and how both individuals were able to extend their expiry date AND have the usual $100 yearly extension fee waived (due to general usage and likely a gesture of goodwill to allow the balance to be used up in an agreeable manner), I was informed that this was not possible with Fido as the company uses different tools than Rogers (e.g., systems). Although the Fido representative assisted me as best as she could, I have problems with this explanation as well as with the lack of communication.
I would like to find out what options Fido is planning on offering to affected customers so that I make an informed decision on how to use my accumulated balance in the way that best suits my needs, rather than throwing money away in order to reach the $150 balance cap.
I'm in the same position as others that have a balance in excess of the new "limit" . The current "options" are of no use to me and I use my phone infrequently so I cannot use up my balance prior to stolen by Rogers
Why not publicly post what the new options are ? not everyone has time to sit on hold for hours.
Sad that this is the way Rogers treats long standing customers.