Old sim card invalid

Reply
I’m a whiz DogM1
I’m a whiz

Old sim card invalid

old sim card is invalid?! Got the number directly off the old sim card. How do i activate the new sim card?

 

**Edited to add tags and labels**

Accepted Solution

Re: old sim card invalid

Hey @DogM1


Welcome to the Community!

 

Where does it say it's invalid? Are you trying to activate it on another number?

 

A new SIM can be activated directly on Fido.ca My Account or with us if you contact us.

 

You can have a look here for any more info.

View solution in context
Flag this to a Moderator
Message 1 of 56
2,226 Views
I’m an amateur Diannelbui
I’m an amateur

Re: Old sim card invalid

Hi there,

 

I've tried multiple times and on different browsers to update the sim but every time I've entered in the old sim it refreshes to a page indicating the old sim is invalid. Please advise

Flag this to a Moderator
Message 41 of 56
126 Views
Moderator
Moderator

Re: Old sim card invalid

Hey @Diannelbui and thanks for reaching out.


Let's check this out togehter.


I'm sending you a PM now.


Talk to you soon.

 

 


Flag this to a Moderator
Message 42 of 56
111 Views
I’m a connoisseur sand77
I’m a connoisseur

Re: Old sim card invalid

Brand new received with my brand new phone. But the error message says the old sim car is invalid

 

Flag this to a Moderator
Message 43 of 56
110 Views
Moderator
Moderator

Re: Old sim card invalid

Hi @sand77!

 

I'll help with that Smiley Happy I'll send you a PM in the next few minutes. 


Flag this to a Moderator
Message 44 of 56
101 Views
I’m an amateur Dom12
I’m an amateur

Re: Old sim card invalid

I'm also getting the error message saying the old sim car is invalid. Can I have any help please? Thank you!

Flag this to a Moderator
Message 45 of 56
95 Views
Moderator
Moderator

Re: Old sim card invalid

Hi @Dom12 & welcome to the Community!

 

I'll go ahead and send you a PM. Chat soon. Smiley Happy


Flag this to a Moderator
Message 46 of 56
78 Views
I’m an amateur olliec93
I’m an amateur

Re: Old sim card invalid

Im having the same issue as everyone else in this thread. No matter how many times I attempt to activate my new SIM card, it tells me the my old SIM card is not valid. Is there a fix for this that I am missing?

Flag this to a Moderator
Message 47 of 56
73 Views
I’m an amateur nkaw
I’m an amateur

Re: Old sim card invalid

I'm having this same issue, any help?

Flag this to a Moderator
Message 48 of 56
70 Views
Moderator
Moderator

Re: Old sim card invalid

@olliec93 & @nkaw Were you able to get this resolved? If not, please send me a private message with your phone number and new SIM card number.

 

Thanks. Smiley Happy


Flag this to a Moderator
Message 49 of 56
50 Views
Highlighted
I’m a connoisseur fenosoa
I’m a connoisseur

Re: Old sim card invalid

same problem

very frustrating and silly

what is the solution 

Flag this to a Moderator
Message 50 of 56
48 Views
Discussion stats