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a month ago
old sim card is invalid?! Got the number directly off the old sim card. How do i activate the new sim card?
**Edited to add tags and labels**
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a month ago
Welcome to the Community!
Where does it say it's invalid? Are you trying to activate it on another number?
A new SIM can be activated directly on Fido.ca My Account or with us if you contact us.
You can have a look here for any more info.
a week ago
I've tried multiple times and on different browsers to update the sim but every time I've entered in the old sim it refreshes to a page indicating the old sim is invalid. Please advise
Hey @Diannelbui and thanks for reaching out.
Let's check this out togehter.
I'm sending you a PM now.
Talk to you soon.
Brand new received with my brand new phone. But the error message says the old sim car is invalid
I'll help with that I'll send you a PM in the next few minutes.
I'm also getting the error message saying the old sim car is invalid. Can I have any help please? Thank you!
Hi @Dom12 & welcome to the Community!
I'll go ahead and send you a PM. Chat soon.
Im having the same issue as everyone else in this thread. No matter how many times I attempt to activate my new SIM card, it tells me the my old SIM card is not valid. Is there a fix for this that I am missing?
I'm having this same issue, any help?
@olliec93 & @nkaw Were you able to get this resolved? If not, please send me a private message with your phone number and new SIM card number.
very frustrating and silly
what is the solution