OH-OH! It seems your old SIM card number is not valid

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I’m a connoisseur drut
I’m a connoisseur

OH-OH! It seems your old SIM card number is not valid

I just upgraded my phone and when I tried to activate the new SIM card, I received the following message "OH-OH! It seems your old SIM card number is not valid".  I have tripple checked the number, disabled pop up blocker and even tried a different browser.  I did not leave any spaces in the twenty digit number either.  Anyone know what the problem is?

 

 

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Message 1 of 14
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I’m an amateur Lndiver
I’m an amateur

Re: OH-OH! It seems your old SIM card number is not valid

How helpful is a discussion board if everyone asks the question but there is no answer?  I am having the same issue so is the only way to fix it to call customer service?  I waited for over an hour on hold to even order my phone!

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Message 11 of 14
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MVP
MVP

Re: OH-OH! It seems your old SIM card number is not valid

It seems this glitch has been going on for a very long time, I sure hope they fix it soon.

 


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Message 12 of 14
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I’m a connoisseur fenosoa
I’m a connoisseur

Re: OH-OH! It seems your old SIM card number is not valid

I also have also the exact same problem.

is there anybody at fido to solve the same issue for countless people ?

 

 

 

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Message 13 of 14
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Moderator
Moderator

Re: OH-OH! It seems your old SIM card number is not valid

I'm sending you a PM @fenosoa.


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Message 14 of 14
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