I just upgraded my phone and when I tried to activate the new SIM card, I received the following message "OH-OH! It seems your old SIM card number is not valid". I have tripple checked the number, disabled pop up blocker and even tried a different browser. I did not leave any spaces in the twenty digit number either. Anyone know what the problem is?
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How helpful is a discussion board if everyone asks the question but there is no answer? I am having the same issue so is the only way to fix it to call customer service? I waited for over an hour on hold to even order my phone!
Hey im having the same problem and its very iratating. I lost my phone, which is why i got another one. How am i supposed to have the old sim card. I also have no access to an active line to call customer service at the moment