I was looking to switch to this plan. Do I just select the 5GB Pulse plan option for $60 and the bonus 5GB will be added for the next 24 months? It doesn't mention the bonus anywhere once I get to the final checkout. Wanted to be sure I'm selecting the correct plan. Thanks.
Solved! Go to Solution.
01-07-2018 06:20 PM
Hey everyone! I wanted to provide an update that we have regarding this offer
We're aware that some customers may be missing the 5GB bonus, but there's no need to worry!
At the moment we're working on adding the missing data for everyone who's impacted! We're also going to be adjusting all overages (up to 10G
There's no need to contact us, all of this is done automatically on our end!
Hope this helps
I used to have the 10GB thing in my account but recently it got withdrawn back to 5GB on the "included" item. I am not sure what is going on but the data counter says its 15GB?
I just want to be sure I was not being deducted from my data bucket because I changed the plans to 60 10GB during the same promotion period.
Welcome to the Community
Don't worry, you have a total of 10 GB, we've made a little change to the plan and it's not impacting the features you have.
Instead of having 5+5 GB, you'll have 10 GB total.
The information you see on your app will be updated within the next billing cycle (it will display 10 G.
Make sure to use under 10 GB if you want to avoid any extra charge.
Hey Fido, I have been your customer for over 10 years, with 2 lines, I am really upset that the 10GB for $60 was no offered to me before the public, on top of that, I went to the store, it was 4hours wait, I called the customer service line, they didn't even take my call, I tried online service, it was not available. What do I need to do to continue my loyalty with Fido?
I called customer service, and spoke to a supervisor Harvey after 1 hour and 46min., unfortunately he could not solve my problem, and I asked to speak to someone higher up, and they have yet to get back to me, can you help? Please check my account, or PM me, thanks