10GB for $60/mo promotion

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I'm a Participant Level 2 riqis
I'm a Participant Level 2

10GB for $60/mo promotion

I was looking to switch to this plan. Do I just select the 5GB Pulse plan option for $60 and the bonus 5GB will be added for the next 24 months? It doesn't mention the bonus anywhere once I get to the final checkout. Wanted to be sure I'm selecting the correct plan. Thanks. 

Accepted Solution

Re: 10GB for $60/mo promotion

Hey everyone! I wanted to provide an update that we have regarding this offer Smiley

 

We're aware that some customers may be missing the 5GB bonus, but there's no need to worry!

 

At the moment we're working on adding the missing data for everyone who's impacted! We're also going to be adjusting all overages (up to 10GCool Smiley

 

There's no need to contact us, all of this is done automatically on our end! Very Happy


Hope this helps Smiley

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Former Moderator FidoManuel
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Re: 10GB for $60/mo promotion

Enjoy the extra data @j1paque!



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I'm a Participant Level 1 wingkichui
I'm a Participant Level 1

Re: 10GB for $60/mo promotion

I used to have the 10GB thing in my account but recently it got withdrawn back to 5GB on the "included" item. I am not sure what is going on but the data counter says its 15GB? 

I just want to be sure I was not being deducted from my data bucket because I changed the plans to 60 10GB during the same promotion period. 

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Former Moderator FidoManuel
Former Moderator

Re: 10GB for $60/mo promotion

Hi @wingkichui!

 

Welcome to the Community Smiley

Don't worry, you have a total of 10 GB, we've made a little change to the plan and it's not impacting the features you have.

Instead of having 5+5 GB, you'll have 10 GB total.  

The information you see on your app will be updated within the next billing cycle (it will display 10 GCool

Make sure to use under 10 GB if you want to avoid any extra charge. 

 



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I'm a Participant Level 3 CRBH
I'm a Participant Level 3

Re: 10GB for $60/mo promotion

Hey Fido, I have been your customer for over 10 years, with 2 lines, I am really upset that the 10GB for $60 was no offered to me before the public, on top of that, I went to the store, it was 4hours wait, I called the customer service line, they didn't even take my call, I tried online service, it was not available. What do I need to do to continue my loyalty with Fido?

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Moderator
Moderator

Re: 10GB for $60/mo promotion

Hey @CRBH!

 

Thanks for sticking by us the past 10 years! Very Happy

 

We definitely appreciate your loyalty and we'd love to check out your options!

 

In order to check out your account, there's many ways to contact us.

 

If you prefer, we can even send you a PM here on the Community, just let us know!



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I'm a Participant Level 3 CRBH
I'm a Participant Level 3

Re: 10GB for $60/mo promotion

Thanks FidoNick,

 

I called customer service, and spoke to a supervisor Harvey after 1 hour and 46min., unfortunately he could not solve my problem, and I asked to speak to someone higher up, and they have yet to get back to me, can you help? Please check my account, or PM me, thanks

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Moderator
Moderator

Re: 10GB for $60/mo promotion

Hey @CRBH!

 

We'll be happy to help. I'm sending you a PM now. 

 

Talk to you soon! 



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I'm a Participant Level 3 CRBH
I'm a Participant Level 3

Re: 10GB for $60/mo promotion

Good to hear!

no PM yet

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Message 478 of 489
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Moderator
Moderator

Re: 10GB for $60/mo promotion

That's odd, the PM has been sent on our end. Did you check your inbox here on the Community? 

 

 



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I'm a Contributor Level 1 morfao1
I'm a Contributor Level 1

Re: 10GB for $60/mo promotion

When i log into my account thru the app it does show "fido pulse 10gb 60 plan but when i log into my account thru the website it shows 60 5gb pulse plan....y is that?

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