My auto refill was working fine until I tried to register a new credit card. Fido rejected the new credit card as invalid. I contacted my financial institution and confirmed that it was a valid cc. Fido insists that the card is invalid, and the customer services rep cannot offer any assistance except to send the matter to some other Fido office which would look into this issue. My financial institution insists that it is Fido problem and I agree with them because I am able to make other purchases using the same cc with no problem. In the meantime, I buy vouchers for my minutes using the same credit card. I have contacted Fido on several occasions and I got the same lack of assistance. Did anybody have the same problem and how was it resolved?
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