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Hi everyone,
Sorry for the late response. As silentbuddha had stated, please contact customer service to report this after verifying that the emails aren't being directed to your junk inbox or being blocked by a "spam blocker" tool.
The agent you speak with may need to open a ticket with our support team to investigate further.
Click on the thumbs up image 
to like a post or a fellow member of the community.
And don't forget to click Accept as Solution in the options drop-down menu once you've received the answer you were looking for; it'll help our community grow stronger.
Cliquez sur l'image du pouce en l'air pour signifier votre appréciation d'un message ou d'un autre membre de la communauté.
Et n'oubliez pas de cliquer Accepté comme une solution dans les options du menu déroulant, lorsque vous aurez obtenu la réponse que vous recherchiez ; cela renforcera notre communauté.
to like a post or a fellow member of the community.And don't forget to click Accept as Solution in the options drop-down menu once you've received the answer you were looking for; it'll help our community grow stronger.
Cliquez sur l'image du pouce en l'air
pour signifier votre appréciation d'un message ou d'un autre membre de la communauté.Et n'oubliez pas de cliquer Accepté comme une solution dans les options du menu déroulant, lorsque vous aurez obtenu la réponse que vous recherchiez ; cela renforcera notre communauté.
