Fido as Authorized Retailer for Google

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Fido as Authorized Retailer for Google

There was an issue on the Google Home Mini I received from Fido so I tried to contact Google Support to get an RMA

 

They told me that Fido isn't an authorized retailer and not eligible for warranty because it's not on this list

https://support.google.com/googlehome/answer/7071997?hl=en-CA

 

Is this true? Or is it because Fido operates under Rogers so it's not a separate retailer on Google's list and they don't know about it?

 

If Fido is an authorized retailer for Google Home product, you guys should get this fixed or else it'll be difficult to get any warranty issue resolved with Google

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Re: Fido as Authorized Retailer for Google

Hey Kenjuta! 

 

I'm looking into it and I'll let you know! Thanks! Smiley Happy 


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