Telemarketing call?

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I'm a Participant Level 1 kimberlyhou
I'm a Participant Level 1

Telemarketing call?

Hi,

I've been receiving calls daily from the same number 1-844-277-6920. Sometimes 2-3 times a day for a week straight! When I answer, the caller hangs up. When I don't answer they leave voicemail where someone says hello? Then hangs up after. I have seen some posts saying this number is a scam pretending to be "Fido"? Is it Fido? How do I get it to stop?

 

 

Accepted Solution

Re: Telemarketing call?

Welcome to the community @kimberlyhou! Smiley

 

The number is indeed from us. It's odd the call disconnects afterwards however. If it happens again, let us know so we can send you a PM and see what's going on.  

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Message 1 of 36
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I'm a Participant Level 1 ClienD
I'm a Participant Level 1

Re: Telemarketing call?

Are the telemarketing people allowed to ask for SIN or Bank account number for a promotional offer on Pre-paid?

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Message 11 of 36
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Re: Telemarketing call?

Hey @ClienD

 

This kind of information is not required for a prepaid account. 

 

Just to clarify though, if it was for a migration to a bring your own phone monthly plan ( not to be confused with a prepaid plan) this information could have been requested to perform a credit evaluation. A credit evaluation is required to have a postpaid account!   

 

Let me know if you have any other questions. 



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Message 12 of 36
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I'm a Participant Level 1 Conconc679
I'm a Participant Level 1

Re: Telemarketing call?

If you call them back, you can remove your phone number from their calling list Smiley
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Message 13 of 36
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I'm a Participant Level 2 bananna
I'm a Participant Level 2

Re: Telemarketing call?

I've been registered on the DO NOT CALL list for 3 years and I still get calls from this number.

This is something that Fido should not be doing - especially when we all have to pay for Fido's unwanted telemarketing **bleep**.

Pull up your socks.

 

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Re: Telemarketing call?

Hey @bananna,

 

I get your frustration and I'll be happy to remove you from our marketing list.

 

Ultimately, you can also block the number from your device if it's a feature that your phone model provides.

 

I'll send you a PM to get started Smiley

 

For future reference, check out all the ways to contact us for account specific questions.



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I'm a Participant Level 1 Kelly1483
I'm a Participant Level 1

Re: Telemarketing call?

I want them to stop calling but I'm not wasting my time calling customer service to get taken off the list. It's incredibly frustrating as they call upwards of 4 times a day and always when I'm in work.
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Message 16 of 36
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Re: Telemarketing call?

Hey @Kelly1483

 

If you'd like us to help sort this out for you we'll be more than happy to send you a PM! 

 

Let us know Smiley 



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I'm a Participant Level 1 jeovilan
I'm a Participant Level 1

Re: Telemarketing call?

so what is this call for?

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Message 18 of 36
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I'm a Participant Level 2 jkher
I'm a Participant Level 2

Re: Telemarketing call?

I have received six calls this week from this number - all hung up. This is very annoying. Obviously, this is an unresolved issue that has been going on for years. This hardly engenders confidence in a company that is essentially a technology provider.
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Re: Telemarketing call?

Hey @jkher and thanks for reaching out.


We can remove you from the marketing list so you won't receive those calls anymore.

 

To do so, you will need to talk to one of our representatives. You can reach us through our channels here.

 

We can send you a PM here on the Community as well.

 

Let us know what's best for you Smiley

 

***Edited to correct information****



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