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Cannot login, Hitron login?

flahertyliv
I'm a participant level 1
I'm a participant level 1

My Fido internet stopped working today. The internet bar says I'm connected however I can't get online. At the same time, a window pops up requiring me to log into to Hitron with a username and password. 

I was worried I was hacked, but checked the modem and this is the manufacturer's name. 

I tried logging in with my internet name and password and it says 'wrong username'. 

Im stuck. 

 

 

*** Edited to add labels ***

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