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Cannot login, Hitron login?

flahertyliv
I'm a participant level 1
I'm a participant level 1

My Fido internet stopped working today. The internet bar says I'm connected however I can't get online. At the same time, a window pops up requiring me to log into to Hitron with a username and password. 

I was worried I was hacked, but checked the modem and this is the manufacturer's name. 

I tried logging in with my internet name and password and it says 'wrong username'. 

Im stuck. 

 

 

*** Edited to add labels ***

13 REPLIES 13

Brodin
I'm a participant level 2
I'm a participant level 2

Just installed my modem and set up WiFi. Default pw didn't work to login to modem. Tried my newly created WiFi pw and it worked. Thanks for the tip @flahertyliv

FidoClaudia
Community Manager
Community Manager

Hey,

 

Welcome to the Community, @flahertyliv Smiley

 

Can you try KAPABLE-K's suggestion and let us know if it worked? If you're still experiencing the same issue, we'll send you a PM on here. 



GuyG
I'm a participant level 3
I'm a participant level 3

Yup, a hard reset of the modem cleared it up.

 

Thank you.

SONofADAM
I'm a participant level 1
I'm a participant level 1

I have tried resetting the modem and doing a factory reset.  in fact i tried this twice and i still cannot get in to the modem.  Any help would be greatly appreciated!

Hey @SONofADAM!

 

We'd love to help, we'd just need some more information as to what happens when you try to log in.

 

Are you able to get to the login screen? If so, is it the username and password that aren't working?

 

The default info is :

 

  • Username: cusadmin
  • Password: password

Is that what you're using?

 

 

 

 



FidoPamela
Former Moderator
Former Moderator

Awesome Smiley Thanks for keeping us posted @GuyG!

 

 



GuyG
I'm a participant level 3
I'm a participant level 3

I can not access my router login page, I'm entering the correct IP address (I've double checked via "ipconfig" to be sure) but the browser (Edge, Chrome) just say "site can not be reached". I has worked once a couple weeks ago, and ONLY once.

 

I'm trying to login to forward some ports.

 

 

FidoRanya
Former Moderator
Former Moderator

Hey @GuyG

 

Thanks for reaching out!

 

Can you tell me exactly how you are entering it?

 

Thanks! 



GuyG
I'm a participant level 3
I'm a participant level 3

I'm entering https://192.168.0.1/

FidoPamela
Former Moderator
Former Moderator

Hey @GuyG

 

Can you try it as http://192.168.0.1 and let me know if you get the same message? 

 

 



GuyG
I'm a participant level 3
I'm a participant level 3

Yes I am still getting the same message.

FidoPierre
Former Moderator
Former Moderator

Hey @GuyG

 

In this case we would recommend rebooting the modem. If it still doesn't work after this, the next best step would be doing a full factory reset. 

 

Can you give it a try and to let us know what happens? 

 

 



KAPABLE-K
MVP MVP
MVP

Hello @flahertyliv,

 

Welcome to the community!

 

Try using the default login located on the modem I believe the user is cusadmin and password is password. 

If that password does not work try using the password you set for your WiFi.