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Degradation in upload speeds

bayard0
I'm a participant level 3
I'm a participant level 3

So for the last week my internet upload speed has gone down from 10mbit to 1mbit.  This seems to happen during prime time hours (when everyone is home from work) I tested it in the mornings and it was fine.

 

I reached out to tech support, they made me reset my modem and then the problem still continued so they said they would escalate it to 2nd level, but I haven't heard back.

 

anyone else experiencing this?

 

Here is a sample of speed test i did, all on ethernet as you can see at night its horrible, mornings its fine.

speedtest resultsspeedtest results

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