Fido My Account app asking for e-mail validation

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I'm a Contributor Level 1 JBond
I'm a Contributor Level 1

Fido My Account app asking for e-mail validation

The My Account app wasn't working so I re-installed it and now the app is saying my e-mail needs to be verified when it was working hours ago. I checked my e-mails too and none of the ones sent by Fido had any sort of confirmation link. Anyone deal with any similar issues?

Accepted Solution

Re: Fido My Account app asking for e-mail validation

 

Hi everyone,

 

If you're experiencing this and you've registered to My Account on or after December 6, 2017, please note that we're aware of it and currently looking for a resolution.

 

Your patience is much appreciated Smiley

 

 

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I'm a Participant Level 2 SaraB14
I'm a Participant Level 2

Re: Fido My Account app asking for e-mail validation

Almost 4 months later and still no fix. I don't understand why this is taking so long. You'd figure app functionality is top priority these days. Very disappointed. 

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I'm a Contributor Level 1 JBond
I'm a Contributor Level 1

Re: Fido My Account app asking for e-mail validation

Yeah it's disappointing to say the least that the app is still basically useless after being a customer since November I was hoping for a fix in a matter of weeks.

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Moderator
Moderator

Re: Fido My Account app asking for e-mail validation

Hey @SaraB14 and @JBond

 

Our support team is still working on this.


As soon as we have news, we will update you here on this thread.

 

Your patience is really appreciated.

 



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I'm a Participant Level 1 kpod
I'm a Participant Level 1

Re: Fido My Account app asking for e-mail validation

The app is next to useless, shows your usage. Can never log in to see my current bill have to log in via web site. Also why do have have to call in to find out the renewal dates of my contract? I have a kids so multiple phones but not one of the contracts dates is in the app or on my bill. 

 

Frustrated fido client!!😡🤬😡

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Moderator
Moderator

Re: Fido My Account app asking for e-mail validation

Hey @kpod

 

Welcome to the Community!

 

I am sorry to learn that you're having issues with the application, but I assure you we always try to simplify the self-serve tools as much as possible. Having said that, I have moved your post in this thread as it deals with a similar topic and hopefully you'll benefit from the information provided above.

 

Are you able to login your account through fido.ca? You will be able to find the infos regarding your contract on there as well.

 

Keep us posted.​​​​​​​



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I'm a Participant Level 1 mattcharles24
I'm a Participant Level 1

Re: Fido My Account app asking for e-mail validation

I’m still surprised to see that this hasn’t been resolved yet! I’d like to be able to use the app for billing purposes rather than having to check out my bill details on the website all the time. I’m having the same issue and it’s still ongoing. Has Fido ACTUALLY been looking for a resolution? 

 

Thanks

 

Matt

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Moderator (inactive) FidoFaiza
Moderator (inactive)

Re: Fido My Account app asking for e-mail validation

We sure are, @mattcharles24. Sorry about the time it's taking to sort things out Sad



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I'm a Participant Level 2 Adflau
I'm a Participant Level 2

Re: Fido My Account app asking for e-mail validation

After a few Fido App updates not only is the issue still there but now I am unable to start the Data Bytes feature...when I'm sitting in a Fido LTE zone.

 

The app has lost even more functionality for me and I don't think I can just be referred to the website this time because I can't find where to activate Data Bytes there.

 

 

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Moderator
Moderator

Re: Fido My Account app asking for e-mail validation

Hey @Adflau

 

Were you able to use the service before? 

 

Can you also confirm that you're able to log in and see the "Usage" and "Services" tab? 

 

Let me know Smiley 



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Message 69 of 81
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Moderator
Moderator

Re: Fido My Account app asking for e-mail validation

Hey @Adflau,

 

We haven't heard back from you. Were you able to access Data Bytes?

 

Let us know! 



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