The My Account app wasn't working so I re-installed it and now the app is saying my e-mail needs to be verified when it was working hours ago. I checked my e-mails too and none of the ones sent by Fido had any sort of confirmation link. Anyone deal with any similar issues?
Solved! Go to Solution.
01-03-2018 07:34 PM
If you're experiencing this and you've registered to My Account on or after December 6, 2017, please note that we're aware of it and currently looking for a resolution.
Your patience is much appreciated
From reading on this website that Fido has been aware of the app problem since December 6. Since I can’t reach anyone at Fido unless I wait an hour, maybe someone could tell me when the fix will be done. Why don’t you have a call back service like every other company in the world?
I was told by Fido customer service that to use databytes I need to login in app to back office to active databytes. And when I try to do that it askes for email validation and the email on my app is the same as the one in back office