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Fido My Account Android App Technical Problem

Thinker77
I'm a participant level 2
I'm a participant level 2

When I open the Fido My Account app and give it my phone number, I am told "Sorry, Having some technical issues. Try again later."

 

 

 

43 REPLIES 43

NevinM
I'm a participant level 2
I'm a participant level 2

It used to work all the time.  No I have not reset my password.

Are you using your phone number as your username when you log in or your email address, NevinM?



FidoCatherine
Former Moderator
Former Moderator

Hi there @Thinker77

 

From what I get, you're able to login to MyAccount on Fido.ca, but not through the Fido app?

 

For the app, could you try to delete it, and then reinstalling it?

 

After deleting, you might have to reboot your phone/device before trying to reinstall the app.

 

As for the 2nd number, are you subscribed to more then one Fido service? (Like Home Phone, Internet, etc.)



FidoMaria
Former Moderator
Former Moderator

Hi @Thinker77 & welcome to the Community. Smiley

 

When using the app, are you connected to WiFi or to cellular data?



ankurarora
I'm a participant level 2
I'm a participant level 2
Hi , I am also having the same issue. Tried using WiFi as well as LTE.

Issue started after the latest update. Tried following so far :

1. Reinstalled the app
2. Cleared the app data.

But nothing worked.

ankurarora
I'm a participant level 2
I'm a participant level 2

Hi,

 

 

Not sure what you mean by deleting , but this is what i did :

 

1. Uninstalled the app.

2. Rebooted the Phone.

3. Installed the app again.

 

Issue is still there and I am not able to login either using sms or using my credentials. On fido.ca , I am still able to login.

 

Robzz
I'm a participant level 3
I'm a participant level 3
I am also having this issue, exactly as described.

@ankurarora, is it always the same message: "Sorry, Having some technical issues. Try again later''?

 

 



ankurarora
I'm a participant level 2
I'm a participant level 2
Hi,

Yes , its always the same message. I tried over WiFi and LTE both but no luck.

Thanks...

Hey @ankurarora and @Robzz

 

Thank you for these updates, can you tell us if you are using a data-only plan on your phone line? 

 



Robzz
I'm a participant level 3
I'm a participant level 3
Hello, no it is not a data only plan. It's a fido pulse plan with text talk data etc.

FidoPierre
Former Moderator
Former Moderator

Hey @Robzz, 

 

Thanks for confirming this. I would like to take a closer look into this. I'll send you a PM so we can check out the details together. 



Robzz
I'm a participant level 3
I'm a participant level 3
For my case it is always that same message.

FidoClaudia
Community Manager
Community Manager

Hey @Robzz, welcome to our community!

 

Can you let me know if you were connected to Wi-Fi or rather 3G/LTE when you tried using the app?



Robzz
I'm a participant level 3
I'm a participant level 3
Hi there. I have tried it with both. I have a support ticket with Fido for it but not sure how long it will take to get this issue fixed. If anyone has any other ideas it would be great I would love to use Data Bytes.

Hello Ankurarora and Thinker77,

 

  Welcome to the community!

 

  When you downloaded the new version of the My Account app did it ask you to authenticate your account by sending a text message (see here)?

 

  You might consider deleting the app and reinstalling the app to see if that might resolve your problem.

 

  @ankurarora I understand you have already tried to reinstall the app. Did you try to delete it before reinstalling? After deleting, you might have to reboot your phone/device before trying to reinstall the app.

 

Hope this helps Smiley

 

Cheers


carlo22
I'm a participant level 2
I'm a participant level 2

With the new Fido App, when I enter my phone number to get the code, I get a "sorry we are having technical issues" error.   I'm using a LG G5.    Anyone else have this issue?   I opened a case with their support but no solution yet.

 

 

 

carlo22
I'm a participant level 2
I'm a participant level 2

still the same issue for my G5.

have a case support number from fido but have not heard back (C124537550)

Hey @carlo22

 

Let's check your account together to get the status on this investigation.

 

Sending you a PM now. Talk to you soon.



Hey, welcome to our community @carlo22! Smiley

 

I've moved your post here since it's treating the same topic.

 

Can you let us know if you've already tried deleting the app and re-installing it? Also, were you on Wi-Fi or 3G/LTE when you tried to get the code?

 

Let us know and we'll take it from there!



carlo22
I'm a participant level 2
I'm a participant level 2

Yes I have tried to uninstall (which really just reverts to the old version of the app), and re-update, several times but still the same error.

I always use data (LTE) when I try it.