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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by Senior MVP
  • 186993 Views
  • 63 replies
  • 22 likes

Resolved! Certified pre-owned device battery life

Hello, I have read this page (https://www.fido.ca/consumer/content/certified-pre-owned) which describes some of the inspection points of certified pre-owned devices, however I did not see any mention of the battery of the device being inspected. I wa...

lamusic4 by I'm a participant level 1
  • 11457 Views
  • 10 replies
  • 2 likes

Website says phone is available but it isn’t

I ordered a phone upgrade and was shown an iPhone 12. I ordered it with a updated Fido plan. Now I'm being told the phone is on back order. When I checked availability of iPhone 12s using my other phone number, numerous iPhone 12s are shown as availa...

starfishcom by I'm a participant level 2
  • 222 Views
  • 1 replies
  • 0 likes

Not happy with certified pre-owned phone condition

I recently upgraded Certified iphone 12 on my plan. I'm not happy with condition of it. The health of battery is at 90%. Online it says usually around 10 months it gets to 90%. I asked for a replacement phone which had battery health 84%, worse than ...

Fjaf by I'm a contributor level 1
  • 335 Views
  • 1 replies
  • 0 likes

Alcatel Go Flip 3 and Text Entry

Last month I bought an Alcatel Go Flip 3 for my wife to replace her now-bricked 2G Motorola Reuse (which served her well for ages). Anyhow, when setting up her Contacts, she noticed she could only enter in the numerals, yet the text field above for t...

sprocket999 by I'm a contributor level 1
  • 2314 Views
  • 3 replies
  • 0 likes