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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23544 Views
  • 0 replies
  • 8 likes

Resolved! Formal complaint

Simply put, Fido changed my mobile phone number without authorization, charged an activation fee after I had not activated and cancelled my account, and then sent me an email asking for money. Details: Fido Promotions got my old cell phone from Roger...

WalkingWhale by I'm a participant level 1
  • 318 Views
  • 1 replies
  • 0 likes

Fido MACC charge on mastercard

I have an additional charge on my credit card for the same amount as my monthly mobile plan, with the description Fido MACC.  What could this be for???  It does not show on  my account online.  I was in Mexico 2 weeks before the date of this- could t...

dkhilderman by I'm a participant level 1
  • 16613 Views
  • 9 replies
  • 1 likes

Resolved! Switching from Koodo to Fido

I wanted to switched from Koodo to Fido so I got my Fido Sim card online, I added another line under my spourse's account. Now, while signing up they siad ''you will be assigned a temporary number and once Koodo confirms your Port-out request you may...

lakhani1999 by I'm a participant level 1
  • 2506 Views
  • 4 replies
  • 0 likes

Resolved! Waiting for SIM

During the last Black Friday sale, I added two lines. I then received an email saying that when it was ready, an email would be sent saying 'Ready For Pick up'. However, 20 days have passed and there is still no answer. I still don't know if I should...

SEYUN21 by I'm a participant level 2
  • 362 Views
  • 3 replies
  • 0 likes

Get money back from bill overpayment

Hi, how do I get my money back from bill overpays? I tried using the phone service but I no longer have a Fido phone number so it doesn't work, and I tried the live chat for a representative and waited for over 3 hours and didn't get a reply.