General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23544 Views
  • 0 replies
  • 8 likes

Fido Macc

I have been charged on my credit card by Fido Macc even though I am not in Canada and am currently not using my number. What do I do? I took my sim card out of my phone earlier this month but still charged a huge amount. Help! 

as_14 by I'm a participant level 2
  • 669 Views
  • 3 replies
  • 0 likes

Voicemail message

Hi,My voicemail number was deleted and replaced with +1 587-737-0210 and I received a message with (voicemail 2 New 0 Urgent). This is being stuck on my screen and I tried many times to delete it from the settings but it comes up again. It's now almo...

ZEH9-34_ by I'm a contributor level 1
  • 939 Views
  • 4 replies
  • 0 likes

Free gift

Anyone else get text from fido about free gift. Is it a scam or real.

Yhowe by I'm a participant level 2
  • 813 Views
  • 1 replies
  • 0 likes

How to get customer support/leave a review

I have had an abnormal amount of difficulty getting hold of a customer service agent. I have a question regarding data and usage on my account. i have tried calling last week, you now can't reach someone on the automative chat. I sent a chat and afte...

MSFido by I'm a participant level 1
  • 937 Views
  • 7 replies
  • 1 likes