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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23525 Views
  • 0 replies
  • 8 likes

Privacy Breach and Request for Compensation

Subject: Urgent: Privacy Breach and Request for CompensationDear Fido Customer Service,I hope this message reaches you promptly. I am writing to bring to your attention a serious concern regarding the privacy of my account information.I recently disc...

JD2019 by I'm a participant level 1
  • 159 Views
  • 1 replies
  • 0 likes

Black Friday BYOP Plan international minutes

I went in store during Black Friday and received a promo for BYOP - $34 for 30GB of data, and 1000 international minutes. However, I have received my bill now and it has charged me $136 for calling internationally. Has anyone had issues with this? 

amylee1688 by I'm a participant level 1
  • 139 Views
  • 1 replies
  • 0 likes

Feedback

Hi,I would like to recognize one of your specialists, "Halimat" whom I spoke with on January 15, 2024.  She was so helpful and knowledgable especially having a very bad experience with one of your managers (didn't get a name).  Halimat was exceptiona...

MARIONKIM by I'm a participant level 1
  • 144 Views
  • 1 replies
  • 2 likes