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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23544 Views
  • 0 replies
  • 8 likes

Referral program - Bonus not given for the referrer

I referred a friend through the Refer-a-friend program a while ago and while they have received their referral bonus, I have not. It has also been more than 2-3 months since the referral, which was the original time estimate provided in the email whe...

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chuabern by I'm a participant level 2
  • 131 Views
  • 1 replies
  • 0 likes

Resolved! Beware of the Fido Roam

If you have a Fido Pulse plan, Fido will have enabled (whether you wanted it or not) the Fido Roam plan. You might think you can just ignore it if you have no interest in using their roaming services but that is not the case. There are in fact a few ...

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Fredyo by I'm helpful level 1
  • 74531 Views
  • 90 replies
  • 21 likes

Resolved! Concern about recent message

FlDO MESSAGE!We've successfuIly addressed an issue connected to your recent account charges, making you eIigible for a refund amounting to $57.13 CAD.Get hoId of it here:fidosolutionscompensation.comData rates may appIy. Is this message scam or real?

Hakan93 by I'm a participant level 1
  • 180 Views
  • 1 replies
  • 2 likes

Office Of The President Escalation

I have spent over 32 hours with you trying to be get one line and phone straightened out. Yesterday I called in and spent over an hour and a half only to be hung up on during the transfer to a supervisor. No one even bothered to call me back. Your as...

microcl by I'm a participant level 1
  • 4118 Views
  • 6 replies
  • 1 likes

Customer service supervisor

I spent considerable time over the phone talking with a service customer without getting a clear answer to my questions. I asked him to refer me to his supervisor but my request was declined. I am charged of 525 dollars for data overcharge and could ...

ouss1 by I'm a participant level 1
  • 1172 Views
  • 5 replies
  • 1 likes