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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23544 Views
  • 0 replies
  • 8 likes

Text's sent but not received

My phone has full bars, I've checked the APN, I've reset the cache and rebooted my phone. Nothing seems to work. I can send messages but they are not received by the recipient. I am at a loss with what to do.  This occured 3 days ago and it's ongoing...

Elynnlawson by I'm a participant level 1
  • 124 Views
  • 1 replies
  • 0 likes

Resolved! Fees Charged

I have been going through financial hardship and i made payment arrangements.I justnoticed that on my last couple bills i have been charged $70 suspension fees.I was told i would never be charged by several reps.  I spoke to Managers and customer ser...

LIZKAL by I'm a participant level 3
  • 266 Views
  • 2 replies
  • 0 likes

Transfering e-sim to new phone

Currently using an e-sim with Fido and want to transfer that to my new phone that will be here in a week.. What is the best way to do it? I found this article on Fido.ca and it seems like you're able to just use the app to transfer your e-sim to your...

sssssssss222 by I'm a participant level 1
  • 159 Views
  • 1 replies
  • 0 likes

Destroying Credit

Fido reports your current bill as delinquent with the credit bureau. They do this in anticipation of delinquency but for those accounts that don't actually go delinquent your credit takes a hit EVERY month. Such a sneaky sleezy thing to do.

Dizzy4 by I'm a participant level 2
  • 231 Views
  • 2 replies
  • 0 likes