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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23544 Views
  • 0 replies
  • 8 likes

Very unprofessional chat agent Dharamveer from PEI

I met a Fido agent, name Dharamveer from PEI today. He was not very helpful. I requested him to send me a survey which I never received. I was looking for new plan but the agent didnt have much knowledge about any fido plans. He kept copying and past...

fido_suxxx by I'm a participant level 2
  • 87 Views
  • 1 replies
  • 0 likes

Resolved! Waste of time contacting Customer Support!!!!!!!!!

Contacted Customer Support about not getting my bills a couple of times!!!  They have charged me late fees and they won't budge.   I have asked them numerous times to please text me about the bill.   I have also explained to them about my texts not g...

Rosie15 by I'm a participant level 1
  • 335 Views
  • 5 replies
  • 0 likes

I had the most unprofessional Service today

I am currently in a call with an individual, and I must admit that if I had known he would negatively affect my mood with his lack of concern, I would not have initiated the call. In fact, his handling of the situation is making me contemplate switch...

Meeryan by I'm a participant level 1
  • 76 Views
  • 1 replies
  • 0 likes

Fido services

You guys are scammers, making the switch from my former mobile service to Fido was the worst mistake ever!It is extremely important to be transparent with your customers. Especially when they come to your store. I was told my bill will be $34 a month...

Anonlee by I'm a participant level 1
  • 45 Views
  • 0 replies
  • 0 likes