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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23542 Views
  • 0 replies
  • 8 likes

Resolved! No low plans offered to existing customers

Why can’t Fido offer low cost plans for existing customers however a new customer can get a low cost plan.i have been a customer with Fido for many many years and now they are not willing to offer me any plan lower than $60 a month without data?yet o...

lilsue by I'm back
  • 5968 Views
  • 19 replies
  • 9 likes

Resolved! My text messages don't always go through

Over the past couple of months a few people don't receive my text messages.  Other people do receive my messages.  Not sure what could be the problem.  I receive their messages consistently.  Any suggestions?ThanksHelen

HelenWi by I'm a contributor level 1
  • 534 Views
  • 9 replies
  • 0 likes

Resolved! Credit limit reached but no notification or email …

My fido account says credit limit reached but i havent used $600 worth of call data or messages.. i dont even have a job to be able to pay it off im in a tough spot right now as an international student.. being based of SSM finding jobs are hard... i...

JR29 by I'm a participant level 3
  • 138 Views
  • 1 replies
  • 0 likes

Scam? Text received today: "FIDO MOBILE DEPARTMENT Due to...

Scam? Text received today: "FIDO MOBILE DEPARTMENT Due to an overbilling last month, we issued you a cash-back of $135.60 CAD    Claim here: http://89.45(...etc)  *Data rates may apply"-I checked my FIDO account and bank statement and found no unusua...

lar57jsy by I'm a participant level 1
  • 12887 Views
  • 7 replies
  • 1 likes

Resolved! Is 833-447-6665 a scam call?

I received a call from 833-447-6665 for selling $29/40GB offer, is this a scam call? The caller asked for credit card information. 

NikkyE by I'm a participant level 1
  • 3102 Views
  • 5 replies
  • 0 likes