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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23550 Views
  • 0 replies
  • 8 likes

The Best Customer Care in the world

had to factory reset my phone and after installing my apps, i noticed the fido yellow icon on my phone without any app being installed Clicking the icon took me to fido login web page then asked if I wanted to leave Firefox and then on to what looked...

Ivory1 by I'm a participant level 3
  • 719 Views
  • 9 replies
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Resolved! FIDO PROTECTION IS A SCAM

Do not waste your money on Fido protection/Brightstar. I had been paying $13 + GST for a year. My phone was broken two days ago. so I took out my sim card and put it on my backup phone to call Fido protection customer service to submit a repair reque...

Tinyhuynh by I'm a participant level 3
  • 3032 Views
  • 10 replies
  • 0 likes

Resolved! Backorder Information

Hello, I ordered a Galaxy S20+ a week ago, and didn't receive any information about my device order until today, when I was notified that it was on back-order. There was no information provided about the status of the order, however, and it seemed to...

ryanbrodie by I'm a participant level 2
  • 8162 Views
  • 17 replies
  • 0 likes

Resolved! TFA forced upon me, SMS verification not working

Two factor or multifactor verification (whatever you want to call it) was recently forced upon me. There's no way to opt-out. If choose to disable I can't access my account.Only email verification works. I tried different SMS numbers including VOIP. ...

Confusedhere by I'm a contributor level 2
  • 2401 Views
  • 8 replies
  • 0 likes

Account number

I can't find my account number. Its censored in the welcome email and *28 just tells the balance remaining or paid.

Noor786786 by I'm a participant level 1
  • 115 Views
  • 1 replies
  • 0 likes