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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Negative balance after down payment
Hi thereI recently upgraded to the S24 and did a down payment of 268.80$ but when I open my fido app it has that amount in the negative I have received a conformation email thanking me for my credit card payment so I'm just confused what this negativ...
Resolved! Dispute charges for never used a plan
Hi, In 2019 I fell for a dumb promotion where I got a tablet "for free" and 2 years of free data on for that new tablet number. I gave the tablet to someone else, and never used the data on that number. Obviously forgot about it and the free 2-years ...
Resolved! Call records with Fido representative
I’m in need of a recorded phone conversation I had with a Fido representative when I signed up for a new plan and phone on November 28 2023 I called Fido and spoke with a customer service rep inquiring about signing a new plan with a new phone. We w...
How to escalate a complaint
I want to know how I can get to Vice President office of Fido or manager follow I'm leaving my email below if I don't get any contact information then I'll call or probably I'll go to CRTC because I'm paying my bill doing my part but on the other han...
Fido winback offer not found on my account.
Fido Win back offered me $29/month for 50gb data. I was previously a fido user then transferred virgin plus but when winback called me ask why i switched i told them why, then they gave me an offer of paying 29 a month for 50gb data. I accepted it an...
