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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23544 Views
  • 0 replies
  • 8 likes

A special offer with a link that doesn't work

Fido keeps sending me an email offer to receive 100gb of data at such and such a price. My phone number is in the email. I follow the link and I am taken to a page where a little dog says sorry, can't find what you are looking for.

foojin by I'm a participant level 3
  • 199 Views
  • 4 replies
  • 0 likes

Resolved! Escalating a complaint

Hello. I was told by a Fido rep named Enthia via chat that my Fido home service which has always been free, subject to reveal every two years, would be renewed for free for an additional 24 months when the current promo period runs out next week.  Bu...

Morag1 by I'm a participant level 1
  • 133 Views
  • 1 replies
  • 0 likes

Resolved! How to reach Office of the Presidents

Hi,    Does anyone know the email of Fido's office of the president? I have a terriable experience with fido phone service recently and I have to contact the office to get the thing done. I'm tired of calling fido agents. Noone is really doing any he...

Sirius by I'm a participant level 1
  • 10588 Views
  • 25 replies
  • 5 likes

Resolved! Request of help

Dear Fido Team,My name is Yolaine Cisneros, and my husband and I have been your clients since we arrived in Canada last October. During these months, we have always received excellent service, and I have expressed my satisfaction in each survey I hav...

yolaine41289 by I'm a participant level 3
  • 109 Views
  • 1 replies
  • 0 likes