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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Port in Issues
Hi, Having some issues porting in a number from Freedom and I've been getting the run around unfortunately. When I complete the eligibility check it states the number can't be ported as it is cancelled. Number is active however. Talked to Fido and th...
Black Friday deals not showing in My Account
It seems to be repeated problems with Fido! I have signed up to BF deals at Fido booth (I have three lines) and my plans should have 1000LD for free and cost 29$ plan for 20Gb +10Gb total 30Gb. However, in My Account they showed the original pricin...
Phone repair - poor customer service
Terrible customer service, I have a phone in for repair trying to talk with someone about it being fixed is a nightmare. I have been past from department to department, cut off multiple times. My level of frustration is at breaking point. Does noone ...
Referal credit not applied
HI I have referred 3 freinds to Fido back in September and no credit is applied to my bills. I have received the emails that confirm the registration of my freinds with Fido. THe emai also menins that I will recevie the credit but nothing has applied...
Seriously bad customer service experience
I called fido representative to change my plan. Took about an hour and half for the entire ordeal to wait for approval. At the end of the call they said they were able to change the plan to $34 dollars for 50gb of data. They just said "OK its done" a...
