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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23544 Views
  • 0 replies
  • 8 likes

Signed up on BF deal and was told no $60 setup fee

So yes, when the rep got my order through, they stated that the $60 fee would be waived and yet I just received my confirmation email for my account and it lists that same fee as $60 with no -$60 indicated anywhere.  Should I be expecting a hard time...

AhnalSchwaab by I'm a participant level 1
  • 209 Views
  • 1 replies
  • 0 likes

Resolved! Web-to-sms gateway

Hi, Just wanted to confirm. Do we need to enable web-to-sms gateway in Fido simcards/number or does it come by default? If needed to enable, how to do it? Thanks

buTs by I'm a participant level 2
  • 544 Views
  • 4 replies
  • 0 likes

Outrageous bills, no support

I've been able to connect to their chat agent once a while ago, and I've expressed that I want to cancel my account. They asked me to wait as they'll connect me to retention agents, and then after waiting they said they're closed after 8. Fine, after...

Faiyaz2 by I'm a participant level 1
  • 202 Views
  • 2 replies
  • 0 likes

To close current plan

Hi, I just wanted to how much I have to pay if I will close my current fido plan. It is just 1 month left. regards

Umesh1 by I'm a participant level 1
  • 128 Views
  • 1 replies
  • 0 likes

Customer Service Lied to Retain

I contacted customer service about a $5 increase in my monthly bill, and was promised that my blil from next month will be reduced back to what is was by their customer service rep called Jas. Tried reaching their customer service numerous times, but...

rpeter by I'm a participant level 1
  • 133 Views
  • 1 replies
  • 0 likes