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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Swap eSIM between two devices.
I have two devices. Let's call them A and B. A is my daily driver and B is my travel phone. A has a physical SIM and when I travel, I remove it from A and insert it into B. Works fine. Is doing this sort of SIM swapping between two devices possi...
New Simcard doesn't work
Hello, Anyone has problem with the new Sim Card from Fido? I ordered my new number online and received the new simcard by mail. The instruction said the simcard is automatically activated but it's been 2 days, my phone still hasn't got any network si...
Resolved! Reset Voice mail PIN
I dont know the number of my voice. Can you help me?
Resolved! Urgent Complaint: Misleading Information and Unapproved Charges
Dear Fido Customer Service, I trust this message finds you well, although I must express my extreme dissatisfaction with the recent experience I've had as a customer of FIDO. On November 25, I purchased a new line for my son through your call centre,...
Mobile & roaming data turned off phone still apparently used data abroad
On a recent trip the to UK I had both mobile data and roaming data turned off on my phone (pixel2lx). When I returned home, I found that I had been billed for data usage on 5 of the days I was away, using a few kilobytes each day. To prevent confu...
